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- Tasks: Lead a team of five while delivering top-notch customer service and managing project updates.
- Company: Join an industry-leading manufacturer known for its specialist equipment and innovative solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who thrive in a fast-paced setting and want to make a real impact.
- Qualifications: Experience in customer support or sales is essential; strong communication and organisational skills required.
- Other info: This role offers a chance to step into leadership while working closely with customers.
The predicted salary is between 28800 - 43200 £ per year.
Are you comfortable on the phone and do you have experience of delivering first class customer service? Do you have a basic level of understanding of engineering and manufacturing? Would you like a role with an element of team leadership? This could be the role for you!
Our client is an industry leading manufacturer of specialist equipment and they are looking to appoint a Customer Service Supervisor to act as a senior figure to a team of five executives. As Customer Service Supervisor, you must act proactively at all times, carrying out your duties in a professional and courteous manner and provide customers with regular updates on their projects. Customers frequently chase for updates on progress, timescales and delivery dates. You will be the central point of contact to answer those queries.
It is important you have prior experience in customer support, sales, projects or contracts focused roles.
- Prior experience in dealing with customers via telephone and email
- Excellent organisational and administrative skills and experience
- High level of communication skills, both internal and external
- A confident personality as you will be the first point of contact for the business
- Good IT skills
If this role appeals to you, apply now.
Customer Service Supervisor employer: Futures
Contact Detail:
Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the engineering and manufacturing sectors. Understanding the basics will help you communicate effectively with both customers and your team, showcasing your knowledge during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, especially those involving phone and email communication. Be ready to share specific examples of how you've successfully managed customer queries and provided updates.
✨Tip Number 3
Demonstrate your leadership skills by discussing any previous experiences where you led a team or project. This will show that you're capable of taking on the supervisory role and can motivate others.
✨Tip Number 4
Prepare to discuss your organisational and administrative skills. Think of instances where you've efficiently managed multiple tasks or projects, as this is crucial for the Customer Service Supervisor position.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly any roles where you've led a team or managed customer queries. Use specific examples that demonstrate your organisational and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of engineering and manufacturing, and how your background aligns with the responsibilities of a Customer Service Supervisor.
Highlight Relevant Experience: When detailing your work history, focus on positions where you dealt with customers via phone and email. Emphasise your ability to provide updates and manage expectations, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a supervisory position.
How to prepare for a job interview at Futures
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples of your previous customer service roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in delivering first-class service.
✨Demonstrate Leadership Skills
Since the role involves team leadership, think of instances where you've led a team or taken initiative. Share how you motivated others, handled conflicts, or contributed to team success, showcasing your ability to lead effectively.
✨Understand the Engineering and Manufacturing Context
Brush up on basic engineering and manufacturing concepts relevant to the company. This knowledge will help you answer technical questions confidently and show that you can communicate effectively with both customers and internal teams.
✨Prepare for Common Customer Queries
Anticipate the types of questions customers might ask regarding project updates, timescales, and delivery dates. Prepare clear and concise responses to these queries, demonstrating your proactive approach and readiness to provide excellent service.
