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- Tasks: Be the go-to person for customer support via phone, email, and chat.
- Company: Join a leading FMCG company focused on innovation and sustainability.
- Benefits: Enjoy competitive pay, bonuses, private healthcare, and flexible work options.
- Why this job: Make a real impact by ensuring customer satisfaction and upholding brand reputation.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude required.
- Other info: Full-time or part-time roles available with opportunities for growth and training.
The predicted salary is between 28800 - 42000 £ per year.
We are partnering with a leading player in the FMCG sector, committed to providing innovative products that meet the everyday needs of consumers. With a focus on excellence, sustainability, and growth, we are looking for a strategic and dynamic Customer Service Specialist to join their team and help drive the success of product categories. You will be the first point of contact for customers, offering support through phone, email, and chat. Your role will be crucial in ensuring customer satisfaction and upholding the brand’s reputation. We are open to candidates who are looking for either full-time or part-time. Your Key Responsibilities: Provide exceptional customer service via phone, email, and chat, addressing inquiries, issues, and concerns promptly and professionally. Resolve customer complaints in a friendly, empathetic, and effective manner. Assist customers with product knowledge, order processing, returns, and technical support. Maintain accurate records of customer interactions, transactions, comments, and complaints. Collaborate with other teams (e.g., sales, technical support) to provide solutions for complex customer issues. Follow up with customers to ensure their satisfaction with our products and services. Meet and exceed service quality and response time goals. The Requirements:: Proven experience in customer service or a similar role. Experience within an FMCG/Manufacturing business. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional in stressful situations. Proficiency in using customer service software and tools (e.g. Microsoft Office, Outlook). Positive attitude, team-oriented mindset, and a commitment to delivering high-quality service. Flexibility to work in shifts, including evenings and weekends (if applicable). What’s in it for you? Competitive Salary. Generous Benefits package to include bonus, increased holiday allowance, private healthcare and much more! Opportunities for various training opportunities and career growth. Supportive and inclusive work environment. Hybrid and flexible working arrangements (if applicable). Apply for more information on this exciting opportunity!
Customer Service Specialist employer: Futures
Contact Detail:
Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the FMCG sector and the specific products offered by our company. Understanding the market and our product range will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios can help you feel more confident and prepared to showcase your problem-solving abilities in a real-life context.
✨Tip Number 3
Highlight any experience you have with customer service software and tools. Being proficient in these systems is crucial for the role, so be ready to discuss how you've used them in previous positions to enhance customer interactions.
✨Tip Number 4
Demonstrate your flexibility and willingness to work shifts, including evenings and weekends. This shows that you are committed to meeting the needs of our customers and are ready to contribute to the team's success.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and requirements for the Customer Service Specialist position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or similar roles, especially within the FMCG sector. Use specific examples to demonstrate your skills in handling customer inquiries and resolving complaints.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, make sure to present your application in a clear and professional manner. Pay attention to grammar and spelling, and consider including a brief example of how you've effectively communicated with customers in the past.
Express Your Enthusiasm: Convey your passion for customer service and your commitment to providing high-quality support. Mention why you are excited about the opportunity to work with a leading player in the FMCG sector and how you can contribute to their success.
How to prepare for a job interview at Futures
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially within the FMCG sector. Highlight specific examples where you successfully resolved customer issues or improved satisfaction.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share instances where you faced challenging situations and how you approached them. Employers value candidates who can think on their feet and provide effective solutions.
✨Communicate Clearly and Professionally
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use concise language and maintain a friendly tone, as this reflects how you would interact with customers.
✨Research the Company and Its Products
Familiarize yourself with the company's product offerings and values. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the brand.
