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For Companies At a Glance
- Tasks: Be the go-to person for customer support via phone, email, and chat.
- Company: Join a top FMCG player focused on innovation and sustainability.
- Benefits: Enjoy competitive pay, bonuses, private healthcare, and flexible work options.
- Why this job: Make a real impact on customer satisfaction in a supportive team culture.
- Qualifications: Experience in customer service and strong communication skills are a must.
- Other info: Full-time or part-time roles available with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
We are partnering with a leading player in the FMCG sector, committed to providing innovative products that meet the everyday needs of consumers.
With a focus on excellence, sustainability, and growth, we are looking for a strategic and dynamic Customer Care Specialist to join their team and help drive the success of product categories.
You will be the first point of contact for customers, offering support through phone, email, and chat. Your role will be crucial in ensuring customer satisfaction and upholding the brand’s reputation.
We are open to candidates who are looking for either full-time or part-time.
Your Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat, addressing inquiries, issues, and concerns promptly and professionally.
- Resolve customer complaints in a friendly, empathetic, and effective manner.
- Assist customers with product knowledge, order processing, returns, and technical support.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other teams (e.g., sales, technical support) to provide solutions for complex customer issues.
- Follow up with customers to ensure their satisfaction with our products and services.
- Meet and exceed service quality and response time goals.
The Requirements::
- Proven experience in customer service or a similar role.
- Experience within an FMCG/Manufacturing business.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in stressful situations.
- Proficiency in using customer service software and tools (e.g. Microsoft Office, Outlook).
- Positive attitude, team-oriented mindset, and a commitment to delivering high-quality service.
- Flexibility to work in shifts, including evenings and weekends (if applicable).
What's in it for you?
- Competitive Salary.
- Generous Benefits package to include bonus, increased holiday allowance, private healthcare and much more!
- Opportunities for various training opportunities and career growth.
- Supportive and inclusive work environment.
- Hybrid and flexible working arrangements (if applicable).
Apply for more information on this exciting opportunity!
Customer Care Specialist employer: Futures
Contact Detail:
Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarize yourself with the FMCG sector and the specific products offered by the company. Understanding their product range will help you provide better support and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios can help you feel more confident and prepared for real-life situations you'll encounter in the role.
✨Tip Number 3
Highlight any experience you have with customer service software and tools. Being proficient in these systems is crucial for the role, so be ready to discuss how you've used them in past positions.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your capability to handle challenges effectively and maintain customer satisfaction.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Specialist position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, especially within the FMCG sector. Use specific examples that demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the brand's commitment to excellence and sustainability. Mention how you can contribute to their goals and enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Specialist.
How to prepare for a job interview at Futures
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer complaints or provided exceptional support, as this role heavily relies on these skills.
✨Demonstrate Product Knowledge
Familiarize yourself with the company's products and services before the interview. Being able to discuss how you would assist customers with product knowledge will show your commitment and readiness for the role.
✨Emphasize Communication Skills
Since excellent verbal and written communication is crucial, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so being confident and professional is key.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and how you handle stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
