At a Glance
- Tasks: Provide tailored careers advice and guidance to adults, helping them find employment or education.
- Company: Join a values-led organisation focused on making a difference in the community.
- Benefits: Flexible working hours, competitive salary, and ongoing professional development opportunities.
- Other info: Enjoy a supportive and inclusive team culture while travelling across Northamptonshire.
- Why this job: Make a real impact by supporting individuals in overcoming barriers to success.
- Qualifications: Qualified careers adviser with strong digital and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Hybrid (Home-based + weekly travel across Northamptonshire)
Hours: Full-time (37 hours/week) but that’s not set in stone. We pride ourselves on flexibility and are open to different work patterns; discuss what would work for you in your covering letter.
Salary: This range is provided by Futures. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What you’ll do:
- Provide tailored careers advice and guidance to adults aged 19+
- Support individuals into employment, education, or training
- Deliver engaging sessions both online and in-person
- Collaborate with partners and community networks
- Use labour market insights to inform career planning
What we’re looking for:
- A qualified careers adviser, ideally level 4 or 6
- Strong digital and communication skills
- Experience supporting individuals with complex barriers
- Full driving licence and ability to travel across Northamptonshire
Be part of a values-led organisation focused on Passion, Making a Difference, and Doing the Right Thing.
Our benefits package is competitive. Ongoing professional development and CPD; supportive, inclusive team culture.
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service, Administrative, and Education
Industries: Non-profit Organizations and Education
Career Adviser (Northants) employer: Futures
Join a leading manufacturing organisation in South Wales that prioritises innovation and employee development. With a strong focus on operational excellence and a culture of continuous improvement, this company offers a dynamic work environment where your leadership can drive meaningful change. Enjoy competitive benefits and the opportunity to shape the future of manufacturing while working alongside a talented team committed to growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Career Adviser (Northants)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Futures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Futures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Career Adviser (Northants)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Futures:Your cover letter is your chance to shine! Tell us why you want to work at Futures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Futures!
How to prepare for a job interview at Futures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
