Credit Controller in England

Overview

Job Description Income Recovery Assistant / Credit Controller – 6 month contract

Responsibilities

• Manage a portfolio of low-level (under £1000) tenant arrears accounts.
• Action arrear accounts on a daily basis, sending letters, making phone calls, sending emails.
• Progress arrears cases through the income recovery process (for example reminders, Letter 1, Letter 2).
• Take payments via online payment portal.
• Set up direct debits.
• Work alongside 2 x Income Recovery Officers, escalating cases where appropriate.

Ideal candidate / Qualifications

• Experience of using Civica CX, specifically the arrears module.
• Understanding of local authority and housing debt recovery processes.
• Office based 2-3 days per week (Littlehampton, West Sussex).
• Available immediately.

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