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- Tasks: Provide emotional support and advice to callers on the Suffolk Night Owls Telephone Support Line.
- Company: Suffolk Mind is a mental health charity dedicated to supporting emotional well-being for all ages.
- Benefits: Enjoy a friendly work culture, flexible hours, and a focus on work-life balance.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and good listening skills.
- Other info: This role is perfect for those looking to gain experience in mental health support.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Suffolk Mind supports people from the age of 4 upwards with their mental health and emotional well-being.
All of us have mental health, just as we have physical health. We are all on the Mental Health Continuum– and we move up and down it depending on how we cope with the challenges of life and the stresses that it creates.
Suffolk Mind is a fantastic place to work, with a friendly and open culture. As a mental health charity, we ensure our team is meeting their needs to maintain a good work-life balance.
The Suffolk Night Owls Telephone Support Line is available to anyone in Suffolk (excluding Waveney) who needs emotional support, including those with complex emotional needs and anyone struggling with loneliness, depression or anxiety.
The Telephone Support Line Operations role is to listen, provide emotional support, advice and assist service users who ring the help line for support.
Responsibilities
- Listen, provide emotional support, advice and assist service users who ring the help line for support.
How to apply
To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.
Closing Date
The closing date for this job offer is on 10/09/2025
Location
This job is located in Felixstowe & Bury St Edmunds, Suffolk
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Telephone Support Line Operator (Relief) - Suffolk Mind employer: Futures Job Shop 002
Contact Detail:
Futures Job Shop 002 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Support Line Operator (Relief) - Suffolk Mind
✨Tip Number 1
Familiarise yourself with Suffolk Mind's mission and values. Understanding their approach to mental health will help you connect with the team and demonstrate your genuine interest in supporting others.
✨Tip Number 2
Practice active listening skills. As a Telephone Support Line Operator, you'll need to listen attentively to callers. Consider role-playing scenarios with friends or family to enhance your ability to empathise and respond effectively.
✨Tip Number 3
Research common mental health issues and effective support strategies. Being knowledgeable about topics like anxiety, depression, and loneliness will prepare you for the types of calls you may receive.
✨Tip Number 4
Network with current or former employees of Suffolk Mind. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Telephone Support Line Operator (Relief) - Suffolk Mind
Some tips for your application 🫡
Understand the Role: Before applying, take time to understand the responsibilities of a Telephone Support Line Operator. Familiarise yourself with the skills required, such as active listening and providing emotional support.
Tailor Your Application: When filling out the application form, make sure to tailor your responses to highlight relevant experience and skills that align with the role. Use specific examples from your past experiences that demonstrate your ability to provide support.
Show Your Passion: In your application, express your passion for mental health and well-being. Mention any personal experiences or motivations that drive you to work in this field, as this can resonate well with Suffolk Mind's mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Futures Job Shop 002
✨Show Empathy and Understanding
As a Telephone Support Line Operator, your ability to empathise with callers is crucial. During the interview, demonstrate your understanding of mental health issues and how you would approach sensitive conversations with compassion.
✨Familiarise Yourself with Suffolk Mind's Values
Research Suffolk Mind and their mission to support mental health. Be prepared to discuss how your personal values align with theirs, and how you can contribute to their friendly and open culture.
✨Practice Active Listening Skills
Active listening is key in this role. Prepare examples from your past experiences where you successfully listened and responded to someone in need. This will show your potential employer that you have the skills necessary for the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. Think about how you would handle various situations that may arise on the support line, and be ready to articulate your thought process.