At a Glance
- Tasks: Support customers and sales teams with technical enquiries and product selection.
- Company: Join Geoquip, part of a global leader in water solutions.
- Benefits: Structured training, career development, and a supportive team environment.
- Other info: Gain exposure to diverse technologies and real-world applications.
- Why this job: Kickstart your career in the exciting water and pump industry.
- Qualifications: HND/HNC or Degree in Engineering; strong interest in technical sales.
The predicted salary is between 25000 - 32000 £ per year.
Owned by a large international corporation, Geoquip water solutions and Hydrodif products are based in Ipswich, Suffolk. Focused on the water industry, they offer products for extraction, treatment, and water boosting. The parent corporation, Franklin Electric offers state of the art pumping solutions to a wide variety of market sectors which they will deliver strong growth in the UK market. This is an exciting opportunity for a recent graduate to begin a career within the water and pump industry.
The role will focus on supporting customers and the internal sales team by handling technical enquiries, selecting appropriate products, and preparing accurate quotations. You will gain exposure to a broad product portfolio including water pumps, control panels, variable speed drives, plastic fittings, and associated accessories, while developing both technical and commercial skills in a fast-paced, customer-focused environment.
- Technical & Sales Support
- Respond to customer enquiries via phone and email, providing prompt and professional support
- Interpret technical requirements and assist in selecting appropriate pump systems and associated equipment
- Prepare and issue quotations based on customer specifications, ensuring accuracy and competitiveness
- Support the sales team by providing technical and commercial insight on product applications
- Maintain a high level of product knowledge across pumps, controls, drives, and accessories
- Manage office administration tasks (estimated 20% of time)
- Customer Service & Communication
- Answer incoming telephone calls and direct or resolve queries effectively
- Build and maintain strong relationships with customers by delivering high-quality service
- Provide guidance and basic troubleshooting support where necessary
- Ensure all customer interactions are handled in a clear, professional, and timely manner
- Internal Support & Administration
- Assist with order processing, enquiry tracking, and general sales administration
- Work closely with colleagues across sales, operations, and technical teams
- Support the wider team with day-to-day activities as required to ensure smooth operations
- Maintain accurate records of enquiries, quotations, and customer communications
- Training & Development
- Full product and application training will be provided
- Opportunity for career development
- Exposure to real-world customer applications and engineering solutions
- Position Qualifications & Requirements
- HND/HNC or Degree in Mechanical Engineering, Electrical Engineering, or related technical discipline.
- Strong interest in technical sales and customer-facing work
- Excellent communication and interpersonal skills
- Good problem-solving ability and attention to detail
- Ability to manage multiple enquiries and prioritise workload effectively
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Knowledge or interest in pumps, motors, fluid handling, or water systems
- Interest in mechanical and electrical aspects of water systems
- Commercial awareness and ability to understand customer needs
- Experience (including placement or internship) in a technical or customer-facing role
- Key Skills & Attributes
- Customer-focused mindset and willingness to help
- Ability to interpret technical information and translate it into practical solutions
- Strong organisational and administrative skills
- Team player with a flexible and proactive approach
- Motivation to learn and grow within a technical sales environment
- What We Offer
- Structured training and development pathway
- Opportunity to build a long-term career within a global engineering business
- Supportive team environment with exposure to a wide range of technologies and applications
- Career Progression
- Technical Sales Engineer
- Applications Engineer
This job is located in Ipswich, Suffolk.
Graduate Technical Sales Support Engineer - Geoquip/Franklin Electric in Ipswich employer: Futures Job Shop 002
Geoquip/Franklin Electric is an exceptional employer located in Ipswich, Suffolk, offering a dynamic and supportive work environment for recent graduates. With a strong focus on training and development, employees are provided with the opportunity to build a long-term career in the water and pump industry while gaining exposure to cutting-edge technologies. The company fosters a collaborative culture that values customer service and technical expertise, making it an ideal place for those looking to grow their skills and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Sales Support Engineer - Geoquip/Franklin Electric in Ipswich
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We think you need these skills to ace Graduate Technical Sales Support Engineer - Geoquip/Franklin Electric in Ipswich
Some tips for your application 🫡
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How to prepare for a job interview at Futures Job Shop 002
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