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- Tasks: Engage with customers and facilitate feedback to drive service improvement.
- Company: Dynamic organisation focused on empowering customer voices.
- Benefits: Competitive salary, private healthcare, pension scheme, and 25 days holiday.
- Why this job: Make a real impact by helping communities thrive through customer engagement.
- Qualifications: Strong people skills and ability to influence and collaborate.
- Other info: Flexible working hours and great opportunities for personal and professional growth.
The predicted salary is between 37000 - 37000 £ per year.
EMPOWERING THE VOICE OF OUR CUSTOMERS! We’re on the hunt for a special person to really engage with our Customers, facilitating Customer led scrutiny through collated feedback. Are you ready to commit to providing our Customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’? You’ll find this role a great platform to showcase your great people skills as our Customer feedback is integral to the service.
Relationship building is key as you’ll demonstrate this through your ability to influence others, drive change and really hear our Customer voice. You’ll be actively recruiting Customers to take part in scrutiny activities, supporting them through the process and sharing information to ensure effective scrutiny. You’ll be a real collaborator too as you’ll be working alongside other teams as you inform of decisions and make recommendations in this brand new role!
- Facilitate and coordinate customer led scrutiny within the organisation ensuring a collaborative approach to service improvement by using the customer voice.
- Work in collaboration with the Customer Feedback Coordinator to share customer feedback data with the Customer Experience Committee to help inform decision making around service areas for scrutiny.
- Work with service managers to obtain information relevant to the area of scrutiny and present it to customers in an accessible way.
- Recruit and engage customers to carry out scrutiny for the organisation.
What we’ll do for you: If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Salary: £37,000
Location: Derby, DE74 2SA
Customer Led Scrutiny Facilitator, Derby in Warsop employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Led Scrutiny Facilitator, Derby in Warsop
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've successfully built relationships or influenced others. Be ready to share these stories during your chat!
✨Tip Number 3
Show your passion for customer feedback! Prepare to discuss how you would facilitate customer-led scrutiny and why it's important. This will demonstrate your commitment to providing the best service possible and your understanding of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Led Scrutiny Facilitator, Derby in Warsop
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let your enthusiasm for customer engagement shine through! We want to see how you can empower our customers and make their voices heard. Share any relevant experiences that highlight your commitment to providing top-notch service.
Highlight Your Collaboration Skills: This role is all about teamwork, so make sure to emphasise your ability to work with others. Talk about times you've successfully collaborated with different teams or stakeholders to drive change and improve services. We love a good team player!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Futures Housing Group
✨Know Your Customers
Before the interview, take some time to understand the customer base of the organisation. Familiarise yourself with their needs and concerns. This will help you demonstrate your commitment to empowering their voice during the interview.
✨Showcase Your People Skills
Prepare examples that highlight your ability to build relationships and influence others. Think of specific situations where you've successfully engaged with customers or colleagues to drive change. This will show that you have the right skills for facilitating customer-led scrutiny.
✨Collaborative Mindset
Since this role involves working alongside various teams, be ready to discuss how you’ve collaborated in the past. Share experiences where you’ve worked with others to achieve a common goal, especially in service improvement contexts.
✨Be Ready to Discuss Feedback
Understand the importance of customer feedback in decision-making. Prepare to talk about how you would collect, analyse, and present feedback data effectively. This will demonstrate your readiness to support the Customer Feedback Coordinator and contribute to the Customer Experience Committee.
