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- Tasks: Provide 1st and 2nd line technical support and manage ICT projects.
- Company: Join Futures Housing Group, a progressive company dedicated to improving employee experiences.
- Benefits: Enjoy agile working, private healthcare, discount schemes, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic culture while helping communities thrive and developing your skills.
- Qualifications: Experience in ICT support and a collaborative spirit are essential.
- Other info: Work in a state-of-the-art flexible workspace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 37000 £ per year.
CONNECTING FUTURES
Supporting every employee of Futures Housing group is our amazing ICT Team, no matter what the issue their determination is to fix the problem and continuously improve the service.
We’re on the hunt for a Senior ICT Service Desk Technician to support our team.
We’re a progressive company, there’s never a dull moment so you’ll be putting the skills gained in your career so far to great use providing 1st and 2nd line technical support.
You’ll demonstrate a real team spirit, the desire to be ‘hands on’, be flexible and willing to attend sites when required as well as a desire to want to be part of upcoming ICT projects with the capability manage as required.
You’ll be a class collaborator sharing what you know, offering support and development as needed, working in partnership with the whole group in our pursuit of effortless customer service.
You\’ll also need that full UK driving licence of yours and access to a vehicle for work purposes in this role.
A few key points from our role profile:
- Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality/security controls to ensure their availability, reliability, and integrity always.
- Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development/delivery of the Group’s ICT strategy.
- Provide and implement support services internally to the ICT team, including but not limited to technical input/support; data preparation; ICT procurement, ensuring where possible that ICT hardware is in stock available at all times liaising with third party suppliers; maintaining supplier records; provision of management information/reports, documentation and all aspects relating to assisting the team in the development, delivery, and support of the Group’s ICT systems.
- End to end management of incidents, problems, support, and change requests, with escalation to internal 2nd line support and/or external suppliers where required
So, what’s in it for me!
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
Your working week will be 37 hours. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, concessionary days at Christmas and we also promote the chance to buy and sell holiday throughout the year.
We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.
We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Salary: £33,315Location: Derby, DE74 2SA
Senior ICT Service Desk Technician, Derby employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Service Desk Technician, Derby
✨Tip Number 1
Familiarise yourself with the latest trends in ICT support and infrastructure management. Being knowledgeable about current technologies and best practices will not only boost your confidence but also demonstrate your commitment to continuous improvement, which is highly valued by us.
✨Tip Number 2
Showcase your teamwork skills during any interactions with us. Since collaboration is key in our ICT team, be prepared to discuss examples of how you've successfully worked with others to solve problems or improve processes in your previous roles.
✨Tip Number 3
Be ready to discuss your hands-on experience with both 1st and 2nd line support. We value practical knowledge, so think of specific instances where you’ve resolved technical issues efficiently and how you managed user expectations during those situations.
✨Tip Number 4
Prepare to talk about your adaptability and willingness to attend sites as needed. Highlight any past experiences where you’ve had to be flexible in your role, as this aligns with our dynamic work environment and the need for a proactive approach to support.
We think you need these skills to ace Senior ICT Service Desk Technician, Derby
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Senior ICT Service Desk Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored to the role. Emphasise your experience in providing 1st and 2nd line technical support, managing incidents, and collaborating with teams. Use clear examples to demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight your relevant experience, your team spirit, and your willingness to contribute to upcoming ICT projects. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an ICT role.
How to prepare for a job interview at Futures Housing Group
✨Show Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line technical support. Highlight specific examples where you've successfully resolved issues or improved systems, as this will demonstrate your capability to handle the role effectively.
✨Emphasise Team Collaboration
Since the role requires a strong team spirit, share instances where you've worked collaboratively with colleagues. Discuss how you’ve supported others in achieving common goals, which aligns with the company's focus on effortless customer service.
✨Demonstrate Flexibility and Adaptability
The job involves attending sites when required, so express your willingness to be hands-on and adaptable. Share experiences where you've had to adjust to changing circumstances or take on additional responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenario-based questions where you might need to explain how you would manage incidents or change requests, showcasing your end-to-end management capabilities.
