Senior ICT Service Desk Technician

We’re on the hunt for a Senior ICT Service Desk Technician to support our team. We are a progressive company, there’s never a dull moment so you’ll be putting the skills gained in your career so far to great use providing 1st and 2nd line technical support. You’ll demonstrate a real team spirit, the desire to be 'hands on', be flexible and willing to attend sites when required as well as a desire to want to be part of upcoming ICT projects with the capability to manage as required. You’ll be a class collaborator sharing what you know, offering support and development as needed, working in partnership with the whole group in our pursuit of effortless customer service.

Responsibilities:

• Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality/security controls to ensure their availability, reliability, and integrity always.
• Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development/delivery of the Group’s ICT strategy.
• Provide and implement support services internally to the ICT team, including but not limited to technical input/support; data preparation; ICT procurement, ensuring where possible that ICT hardware is in stock available at all times liaising with third party suppliers; maintaining supplier records; provision of management information/reports, documentation and all aspects relating to assisting the team in the development, delivery, and support of the Group’s ICT systems.
• End to end management of incidents, problems, support, and change requests, with escalation to internal 2nd line support and/or external suppliers where required.

Benefits and Working Environment:

Supporting every employee of Futures Housing group is our amazing ICT Team, no matter what the issue their determination is to fix the problem and continuously improve the service. Futures is a great place to work with a fantastic, positive and ‘can do’ culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of ‘Great places, great services and great tomorrows’ for people and communities across the East Midlands. We don’t just provide homes – we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your working week will be 37 hours. In addition to 25 days holiday a year plus bank holidays, concessionary days at Christmas and the chance to buy and sell holiday throughout the year. We have a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings. We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.