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- Tasks: Support employees by resolving ICT issues and enhancing service quality.
- Company: Futures Housing Group is a progressive company focused on innovation and employee support.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team dedicated to problem-solving and continuous improvement.
- Qualifications: Experience in ICT support and strong problem-solving skills are essential.
- Other info: This role is available due to internal promotion, highlighting our commitment to career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We’re on the hunt for a Senior ICT Service Desk Technician to support our team.
Key Responsibilities
- Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality/security controls to ensure their availability, reliability, and integrity always.
- Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development/delivery of the Group’s ICT strategy.
- Provide and implement support services internally to the ICT team, including technical input/support; data preparation; ICT procurement, ensuring where possible that ICT hardware is in stock available at all times liaising with third party suppliers; maintaining supplier records; provision of management information/reports, documentation and all aspects relating to assisting the team in the development, delivery, and support of the Group’s ICT systems.
- End to end management of incidents, problems, support, and change requests, with escalation to internal 2nd line support and/or external suppliers where required.
Requirements
- Full UK driving licence and access to a vehicle for work purposes.
Benefits
- Competitive benefits that include agile working, mileage, private healthcare options, discount schemes, and a strong emphasis on health and well-being.
- 37‑hour week, 25 days holiday a year plus bank holidays, concessionary days at Christmas and the option to buy and sell holiday throughout the year.
- State‑of‑the‑art, flexible workspace with an agile kit and access to Touchdown Points.
- Recognition through the Investor in People Platinum award.
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Senior ICT Service Desk Technician employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Service Desk Technician
✨Tip Number 1
Familiarise yourself with the latest ICT trends and technologies relevant to service desk operations. This will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with current or former employees of Futures Housing Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Senior ICT Service Desk Technician role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved complex ICT issues in the past. Highlighting your problem-solving skills will be crucial in showcasing your fit for this role.
✨Tip Number 4
Research the values and mission of Futures Housing Group. Tailoring your conversation during the interview to align with their goals will show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
We think you need these skills to ace Senior ICT Service Desk Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Senior ICT Service Desk Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored for this role. Emphasise relevant experience in ICT support, problem-solving skills, and any achievements that demonstrate your ability to improve service delivery.
Write a Compelling Cover Letter: Include a cover letter that showcases your passion for ICT and your commitment to supporting employees. Mention specific examples of how you've successfully resolved issues in previous roles and how you can contribute to the Futures Housing Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Futures Housing Group
✨Show Your Problem-Solving Skills
As a Senior ICT Service Desk Technician, you'll be expected to tackle various issues. Prepare examples of past challenges you've faced and how you resolved them. This will demonstrate your ability to think critically and act decisively.
✨Familiarise Yourself with the Company Culture
Research Futures Housing Group and understand their values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
Expect to be quizzed on your technical knowledge and skills relevant to the role. Brush up on common ICT issues and solutions, as well as any specific technologies or software mentioned in the job description.
✨Demonstrate Continuous Improvement Mindset
Since the company values continuous improvement, be ready to discuss how you've contributed to enhancing services in previous roles. Share specific examples of initiatives you've taken to improve processes or customer satisfaction.