Great with money advice and even better with people? We're looking for two Money Management Officers, each working 24 hours per week, to provide practical, personalised support that helps our customers take control of their finances, maximise their income and sustain their tenancy. Money worries can have a huge impact on someone's life. You'll work closely with customers to understand their individual circumstances, offering budgeting guidance, completing financial assessments and helping them access the benefits, grants and other support they may be entitled to. Using a supportive coaching approach, you'll help each customer develop a realistic plan and build the confidence and skills to manage their money more effectively. This is a varied, customer-focused role where you'll support people in their homes, in the community, over the phone and digitally, adapting your approach to suit their needs. You'll be a confident and compassionate communicator who can build trust with customers, including those who may be experiencing difficult or sensitive circumstances. You'll take a calm, practical and non-judgemental approach, helping people explore their options and make informed decisions. Your background in housing, benefits advice or financial services would be particularly useful. An IMA qualification is preferable but not a dealbreaker, and we'd also welcome a Level 3 CIH qualification. You'll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking. A few key points of the role: Providing tailored budgeting advice and financial assessments Helping customers maximise their income by supporting applications for benefits, grants and discretionary payments Working with customers to create achievable financial development plans Supporting customers to manage priority and non-priority debts and agree affordable repayment arrangements Negotiating with creditors and other organisations on a customer's behalf where needed Working closely with our Income Officers and partner agencies to help prevent arrears and promote financial stability Sounds like me, so what are you offering? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You'll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs. We're proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
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Money Management Officer in Leicester employer: Futures Housing Group
Futures is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow both personally and professionally. With competitive benefits such as private healthcare, agile working options, and a strong emphasis on health and well-being, our team enjoys a fulfilling work-life balance while contributing to meaningful community support across the East Midlands. Join us in a state-of-the-art workspace that fosters collaboration and innovation, all while being part of a culture that prioritises positivity and teamwork.
