Can you see the person behind the payment?
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
We're looking for an Income Officer who understands that managing income starts with understanding people. You'll help customers manage their payments, work with them to prevent debt from building up and collect the income that supports our homes and services.
You'll take the time to understand each customer's circumstances, listen without judgement and agree clear next steps. Working with colleagues and partners, including local authorities and the Department for Work and Pensions, you'll adapt your approach to customers' needs, balancing support with timely, appropriate action when payments fall behind.
You'll have worked in a customer-focused environment and bring experience in housing, benefits advice or financial services. You'll be able to plan and prioritise your work, interpret financial information and keep accurate records, with experience of using Microsoft Office. You'll communicate clearly, contribute to the team and work independently while following the right processes.
Experience in income recovery or a relevant qualification in income, recovery or housing would be helpful, but not a dealbreaker.
You'll need a full UK driving licence and access to a vehicle. This role is also subject to a satisfactory Disclosure and Barring Service (DBS) check.
What you'll be doing
- Managing rent arrears, service charges, sundry debt and rechargeable repairs
- Working with customers and partners to prevent debt from building up or escalating
- Taking appropriate recovery action, including representing Futures at court and evictions
- Keeping accurate case records and customer accounts up to date
- Making sure customers receive clear, timely information about rent and other charges
- Keeping up to date with benefit and legislative changes and meeting agreed performance targets
Sounds like me, so what are you offering?
You'll join a friendly, supportive organisation with an amazing culture and a real focus on health and wellbeing. Alongside competitive benefits, including private healthcare options, mileage and discount schemes, you'll have opportunities to grow and develop in a team where your judgement is trusted, your ideas are welcomed and your knowledge is valued.
Best of all, your work will help us provide quality homes and services that enable people and communities across our region to thrive. xgikmsk
We're proud to be Investors in People Platinum accredited – recognition of our commitment to giving our people the best possible experience at work.
Income Officer employer: Futures Housing Group
Futures is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow both personally and professionally. With competitive benefits such as private healthcare, agile working options, and a strong emphasis on health and well-being, our team enjoys a fulfilling work-life balance while contributing to meaningful community support across the East Midlands. Join us in a state-of-the-art workspace that fosters collaboration and innovation, all while being part of a culture that prioritises positivity and teamwork.
