Head of Voids & Lettings in Derby

We are all about better futures for people and communities. We would be nothing without the amazing crew that makes everything we do for customers and communities possible, and that's why we are on the hunt for someone who can make a difference to the people that make us everything we are.

As well as developing and overseeing our voids and lettings services in conjunction with our partners and contractors, you'll need to support our people through change and create a place where the team can help transform our homes and communities for the better. We need the right person to build, lead and shape our Voids and Lettings team and the services they deliver.

Our purpose is to oversee the end-to-end voids and letting process, working collaboratively with partners, keeping void times to a minimum, while maintaining high quality homes and improving the overall customer moving-in experience. You'll be a housing professional with a passion for delivering efficient, customer-focused services.

You're likely to be a dynamic voids and lettings manager seeking a step-up, or an existing head of voids wishing to take the opportunity to develop further and lead change. Someone who understands the importance of providing good quality homes as efficiently as possible and providing good customer experiences. A leader with the ability to motivate and develop teams, analyse data and drive continuous service delivery improvements.

• Lead the development of our Voids Management and Home Choices service, ensuring effective coordination of voids and alignment with budgets and allocation of homes in a timely manner.
• Lead the development of partnership working within and outside the organisation, to maximise resources and impact through joint initiatives for the delivery of services tailored to customers' needs.
• Represent the Group in discussions and monitoring of any existing, proposed, or new service provision with Local Authority partners.
• Maintain effective contractor management to achieve good value and quality, through regular monthly formal contract performance meetings with all void contractors and supporting the team leader to ensure best quality with minimal void turnaround times are achieved.

If you're successful, you'll be joining a dynamic organisation with an amazing and inclusive culture. We offer a state-of-the-art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.