Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable customers and deliver essential services in our Independent Living Schemes.
- Company: Join a successful, not-for-profit organisation dedicated to creating great communities.
- Benefits: Enjoy private healthcare, a fantastic pension scheme, and a focus on health and well-being.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of housing law and a customer-focused approach are essential.
- Other info: Dynamic culture with opportunities for personal and professional growth.
The predicted salary is between 31000 - 35000 £ per year.
We’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes as part of our Communities Service, on a 12 month fixed-term contract. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows?
You’ll assist in the delivery of a broad range of services to some of our most vulnerable customers across our Daventry district, using your practical knowledge and problem-solving to provide a customer-focussed approach. You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services. You’ll also be looking for a challenge which will put your knowledge of housing law and customer focus to excellent use when dealing with anti-social behaviour, tenancy issues, property viewings and sign-ups with new customers.
- Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.
- Consult with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.
- Liaise with the Communities Team where action is required and in response to unacceptable and anti-social behaviour which is impacting on the wider community.
- Support Community Housing Officers in collating evidence to support any necessary action as required.
- Promote community engagement activities by supporting community groups and events in communal areas/centres.
- Programme and install any enhanced or upgraded Telecare or Assistive Technology for Futures’ customers.
- Attend any faulty Telecare equipment as and when required during normal working hours across the Group.
We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Salary: £31,289
Location: Daventry, NN11 8PB
Independent Living Officer, Daventry in Glenfield employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Officer, Daventry in Glenfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission of delivering ‘Great Places’ and ‘Great Services’. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've successfully dealt with challenges, especially in customer service or community engagement. Be ready to share these examples during interviews to demonstrate your practical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to support vulnerable customers and make a difference in the community.
We think you need these skills to ace Independent Living Officer, Daventry in Glenfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Independent Living Officer. We want to see how you can support our mission of delivering ‘Great Places’ and ‘Great Services’.
Showcase Your Customer Focus: Since this role is all about supporting vulnerable customers, share examples of how you've successfully engaged with clients in the past. We love hearing about your problem-solving skills and customer-focussed approach!
Highlight Relevant Knowledge: Don’t forget to mention your understanding of housing law and any experience dealing with tenancy issues or anti-social behaviour. This will show us that you’re ready to hit the ground running in this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Futures!
How to prepare for a job interview at Futures Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and the specific challenges faced by vulnerable customers. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Show Your Customer Focus
Prepare examples of how you've successfully supported customers in the past. Think about times when you've gone above and beyond to help someone, as this role is all about providing a customer-focussed approach.
✨Engage with the Community
Familiarise yourself with community engagement activities and think of ways you can promote these initiatives. Showing that you understand the importance of community involvement will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Ask about their approach to tackling anti-social behaviour or how they support staff development.
