Lead with empathy, deliver great service
Are you brilliant with people, calm under pressure and ready to make every customer conversation count? Were looking for a part-time Customer Service Partner to join our team in a fast paced, high volume role where every conversation is different, but the focus is always the same: helping customers feel heard, supported and confident about what happens next.
As part of the team customers turn to first, youll respond to inbound calls and digital enquiries, resolving straightforward queries wherever possible and making sure each interaction feels clear, helpful and human. If you enjoy solving problems, keeping things moving and delivering great service with warmth and confidence, this could be a brilliant next step for you.
Youll bring a customer focused background, along with clear communication skills and the ability to explain information in a way that is easy to understand. Youll be calm, empathetic and professional in your approach, confident using systems to keep records accurate, and able to work at pace while maintaining quality and attention to detail.
Youll also bring confidence and empathy when conversations are more challenging, a positive team focused attitude and a willingness to learn. Familiarit...
Customer Service Partner in Derby employer: Futures Housing Group
Futures is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow both personally and professionally. With competitive benefits such as private healthcare, agile working options, and a strong emphasis on health and well-being, our team enjoys a fulfilling work-life balance while contributing to meaningful community support across the East Midlands. Join us in a state-of-the-art workspace that fosters collaboration and innovation, all while being part of a culture that prioritises positivity and teamwork.
