Asset Liaison Administration Officer, Daventry

SUPPORTING FUTURES

We’re on the hunt for an Assets Liaison Administration Officers to support our growing Assets Management team are you ready to join us in delivering our vision of “Providing quality homes and services for better futures”.

You’ll definitely be looking for variety in your next role, no two days will be the same as you ensure works are completed, the sustainability of works programmes, investigate complaints and provide diary management for the team to name but few!

You’ll work closely with local authorities, attend customer visits and support our customers ensuring they are at the heart of everything you do.

Your great ICT and communication skills will be an asset to you in this role, you’ll also need that driving licence of yours and access to a car as you’ll have a great mix of desk based and out and about!

A few key points from our role profile:

• Provide support for customer whilst works are undertaken.
• Customer liaison duties to support the delivery of the sustainability works programme (Site, office and home based).
• Manage end-to-end decant process to provide an effortless customer experience.
• Manage the Assets team CRM (Customer relationship management) systems.
• Investigate complaints, expressions of dissatisfaction and claims for compensation, through to outcome.

So what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

Salary: £34,930Location: Daventry, NN11 8PB