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- Tasks: Support our Assets Management team and ensure customer satisfaction through various administrative duties.
- Company: Join a dynamic organisation dedicated to providing quality homes and services.
- Benefits: Enjoy flexible working, private healthcare options, and a focus on health and well-being.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong ICT and communication skills, driving licence, and a passion for customer service.
- Other info: Be part of a positive culture with great career growth opportunities and a state-of-the-art workspace.
The predicted salary is between 28800 - 43200 £ per year.
We are on the hunt for an Assets Liaison Administration Officer to support our growing Assets Management team. Are you ready to join us in delivering our vision of "Providing quality homes and services for better futures"? You will be looking for variety in your next role, as no two days will be the same. You will ensure works are completed, the sustainability of works programmes, investigate complaints, and provide diary management for the team, to name but a few! You will work closely with local authorities, attend customer visits, and support our customers, ensuring they are at the heart of everything you do. Your great ICT and communication skills will be an asset in this role, and you will need a driving licence and access to a car, as you will have a mix of desk-based and field duties.
Responsibilities:
- Provide support for customers whilst works are undertaken.
- Customer liaison duties to support the delivery of the sustainability works programme (site, office, and home-based).
- Manage end-to-end decant process to provide an effortless customer experience.
- Manage the Assets team CRM (Customer Relationship Management) systems.
- Investigate complaints, expressions of dissatisfaction, and claims for compensation, through to outcome.
Requirements:
- ICT and communication skills as an asset for the role.
- Driving licence and access to a car for a mix of desk-based and field duties.
- Ability to work with local authorities, attend customer visits, and support customers.
Benefits and culture:
Futures is a great place to work with a fantastic, positive, and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don’t just provide homes - we support our customers, helping them to thrive, and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools, and the flexibility to do a great job.
If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes, and a big emphasis on health and well-being. You will have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you are helping people and communities across our region to thrive.
We have a state-of-the-art, flexible workspace, so you will have both great people and a great environment around you. We will also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues, and attend local meetings. We are proud to be awarded the Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
Asset Liaison Administration Officer in Daventry employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Liaison Administration Officer in Daventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your skills match the role of an Assets Liaison Administration Officer.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to share examples of how you've successfully liaised with customers or resolved complaints. This will demonstrate that you're ready to put our customers at the heart of everything you do.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your interest and helps you figure out if this is the right place for you to thrive.
We think you need these skills to ace Asset Liaison Administration Officer in Daventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Asset Liaison Administration Officer role. Highlight your relevant experience and skills, especially in customer liaison and ICT, to show us you’re the perfect fit!
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with customers or local authorities in the past. We want to see how you can keep our customers at the heart of everything we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our growing Assets Management team.
How to prepare for a job interview at Futures Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Assets Liaison Administration Officer. Familiarise yourself with the key tasks like customer liaison, managing the CRM system, and investigating complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires great ICT and communication skills, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about specific situations where your communication made a positive impact, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a dissatisfied customer or managing a complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and customer-centric approach, which are crucial for this role.
✨Demonstrate Your Passion for Community Support
The company values helping people and communities thrive, so be ready to discuss why this mission resonates with you. Share any relevant experiences or volunteer work that showcases your commitment to community service, as this will align you with their vision and culture.
