FUTURES HOUSING GROUP is seeking an exceptional investigator to join our small, proactive Complaints Team in Castle Donington. You will investigate complex Stage 1 and 2 complaints, collate evidence, and communicate findings clearly to drive service improvements and prevent recurring issues.
You will build relationships with customers, manage case timeliness, and prepare concise responses for the Housing Ombudsman Service.
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Data-Driven Complaints Investigator & Resolver employer: Futures Housing Group
Futures is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow both personally and professionally. With competitive benefits such as private healthcare, agile working options, and a strong emphasis on health and well-being, our team enjoys a fulfilling work-life balance while contributing to meaningful community support across the East Midlands. Join us in a state-of-the-art workspace that fosters collaboration and innovation, all while being part of a culture that prioritises positivity and teamwork.
