Futures Housing Group is seeking an exceptional investigator to join our Complaints Team. You will collate evidence, investigate Stage 1 and 2 complaints, and communicate findings to inform service changes that prevent recurring issues.
You will build strong relationships with customers and work within the Customer Experience team to deliver clear, effective communications and high-quality responses for the Housing Ombudsman. Interviews will be held at our Castle Donington office.
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Complaints Resolution Lead: Elevate Customer Experience employer: Futures Housing Group
Futures is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow both personally and professionally. With competitive benefits such as private healthcare, agile working options, and a strong emphasis on health and well-being, our team enjoys a fulfilling work-life balance while contributing to meaningful community support across the East Midlands. Join us in a state-of-the-art workspace that fosters collaboration and innovation, all while being part of a culture that prioritises positivity and teamwork.
