Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate complaints and turn negatives into positives for our customers.
- Company: Join a dedicated team focused on delivering great services and experiences.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by improving customer experiences and building relationships.
- Qualifications: Looking for detail-oriented individuals with strong interpersonal skills.
- Other info: Be part of a small, dynamic team within a larger contact centre.
The predicted salary is between 36000 - 60000 £ per year.
Can you turn a negative into a positive?
Were looking for an exceptional investigatorwith an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver Great Places, \’Great Services, and Great Tomorrows.
Youll be part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our custome…
WHJS1_UKTJ
Complaints Resolution Lead employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Lead
✨Tip Number 1
Familiarise yourself with common complaints and resolutions in the industry. Understanding typical issues will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully managed difficult situations in the past. This will highlight your ability to turn negatives into positives.
✨Tip Number 3
Research our company values and mission. Being able to articulate how your personal values align with ours will make a strong impression and show your commitment to delivering great services.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can be invaluable for tailoring your approach during the interview process.
We think you need these skills to ace Complaints Resolution Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what the Complaints Resolution Lead position entails. Focus on the skills required, such as investigation and relationship-building, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experiences that showcase your investigative skills and ability to build relationships. Use specific examples that demonstrate how you've turned negatives into positives in past roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your problem-solving abilities. Mention specific instances where you successfully resolved complaints or improved customer experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the values of the company.
How to prepare for a job interview at Futures Housing Group
✨Showcase Your Investigative Skills
Prepare examples of how you've successfully resolved complaints in the past. Highlight your attention to detail and ability to analyse situations critically, as these are key traits for a Complaints Resolution Lead.
✨Demonstrate Relationship-Building Abilities
Think of instances where you've built rapport with customers or colleagues. Be ready to discuss how you approach relationship-building and why it's important in resolving complaints effectively.
✨Emphasise Positive Outcomes
When discussing past experiences, focus on the positive outcomes of your actions. Show how turning negatives into positives not only benefited the customer but also contributed to the company's goals.
✨Understand the Company’s Mission
Familiarise yourself with the company's mission to deliver 'Great Places, Great Services, and Great Tomorrows'. Be prepared to discuss how your values align with this mission and how you can contribute to it.
