HELPING COMMUNITIES FEEL HEARD, REASSURED AND CONFIDENT At Futures, our homes and communities matter because of the people who live in them. We want our customers to feel heard, reassured and confident in the places they call home. Were looking for a Community Safety Manager to join Futures and lead our specialist service within the wider Communities Team. If youre passionate about creating safer places, guiding people through difficult situations and leading services that make a real difference, wed love to hear from you. This is a brilliant opportunity for someone with strong housing knowledge, experience of anti-social behaviour and hate crime management, and the confidence to lead a team handling complex, sensitive and high impact work. Youll lead our Community Safety Team day to day, providing direction on ASB, hate crime, domestic abuse and safeguarding. Youll make sure cases are managed with care, risk is understood, legal tools are used appropriately and customers get the right help at the right time. Working closely with colleagues, external partners and multi-agency forums such as MAPPA, MARAC and Community Safety Partnerships, youll help deliver coordinated action that puts victims needs at the heart of our work, tackles unacceptable behaviour and helps communities feel reassured. Youll bring excellent knowledge of housing law and legislation relating to ASB, strong people management skills and the ability to solve problems fairly and logically. Youll also be confident using data, maintaining accurate records, managing performance and working with partners to achieve positive outcomes. A few key things youll be doing: Lead the Community Safety Team, including performance, staffing, risk and complex cases. Provide direction on ASB, hate crime and domestic abuse case management, including early intervention and legal action where needed. Review ASB cases, customer risk and team performance using a harm based approach. Build trusted partnerships with external agencies, helping coordinate responses through forums such as MAPPA, MARAC and Community Safety Partnerships. Respond to safeguarding and domestic abuse concerns, making sure issues are escalated swiftly and sensitively. Use feedback, complaints learning and performance data to improve services and report progress clearly. Sounds like me, so what are you offering? If youre successful, youll be joining a supportive organisation with a great culture and a real commitment to doing things well. We offer competitive benefits, opportunities to grow and develop, and the chance to lead work that helps communities become more resilient, connected and confident. This role is 37 hours per week, paid monthly. Youll also get 25 days holiday plus bank holidays and concessionary days at Christmas, along with private healthcare options, discount schemes and a strong focus on health and wellbeing. Weve been awarded the coveted Investor in People Platinum award, the highest level of IiP accreditation, recognising organisations that are passionate about helping colleagues feel supported, valued and able to do their best. To start your Futures journey, take a look at the role profile. Please note, we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. TPBN1_UKTJ
Community Safety Manager employer: Futures Housing Group
Futures is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow both personally and professionally. With competitive benefits such as private healthcare, agile working options, and a strong emphasis on health and well-being, our team enjoys a fulfilling work-life balance while contributing to meaningful community support across the East Midlands. Join us in a state-of-the-art workspace that fosters collaboration and innovation, all while being part of a culture that prioritises positivity and teamwork.
