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- Tasks: Lead and inspire a team to deliver effective community services.
- Company: Futures is a not-for-profit organisation dedicated to providing homes and support across the Midlands.
- Benefits: Enjoy private healthcare, a fantastic pension scheme, and a focus on health and well-being.
- Why this job: Join a dynamic culture where you can make a real impact in communities.
- Qualifications: Strong people skills, leadership experience, and a passion for customer service are essential.
- Other info: Flexible working locations available in Castle Donington or Daventry.
The predicted salary is between 36000 - 60000 £ per year.
ARE PEOPLE YOUR STRONG SUIT?
Were shuffling the pack in Communities and are looking to appoint an ace to lead and inspire as our new Communities Team Leader.
Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver Great Places, Great Services, and Great Tomorrows.
In a nutshell, we want someone who has the people skills and vision to provide positive, effective and innovative leadership to the Communities Service.
On top of that, we need someone to manage the delivery of an effective, customer focused tenancy and estate management service which responds directly to customer demand. Youll manage an agile team who work out in our communities, encouraging customer engagement opportunities and feedback to ensure the shaping of our services, continuous development and improvement.
Our new Communities Team Leader will be:
- An inspiring leader youre a natural communicator, able to manage the service through engagement and by inspiring everyone in the team. You will be an advisor, coach and mentor but will need to roll up your sleeves and take on cases to support the team where necessary.
- An innovative thinker youre a change agent who embraces transformative work and looks for ways to improve themselves, the team and the service. You will naturally use customer demands, insight and measures to inform your work.
- A customer champion you care about our customers and can juggle conflicting priorities, from managing case reviews and customer demands to monitoring safeguarding cases and supporting the Domestic Abuse Service.
- A great collaborator you possess brilliant people skills and are comfortable representing Futures at multi-agency meetings. Youre also excellent at building internal relationships to ensure effective service delivery and effortless experiences for our customers.
A few key points from our role profile:
- Be responsible for ensuring performance measures are monitored and implement a culture of service improvements as appropriate, in conjunction with customer feedback and complaints.
- Implement policy / procedural changes and recommendations following change of legislation, regulation, transformation projects, testing new ways of working and providing adequate support to the team to ensure smooth transition.
- Carry out regular one to one meetings with the team, providing guidance and support where necessary and assisting with the personal development of others.
- Complete regular case management reviews to ensure customer demands are being managed effectively and monitor individual performance reporting any concerns/achievements to the Communities Manager. Support the team with advice and guidance on tenancy support, tenancy enforcement and legal action.
- Ensure safeguarding and domestic abuse cases are referred to the Safeguarding & Domestic Abuse Coordinators promptly, to enable support to commence and encouraging collaborative and holistic case management, whilst ensuring the accurate recording, monitoring and reporting.
Futures who?
Were a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is Great places, great services, great tomorrows. Were an Investors in People Platinum employer and our people tell us they love working here.
So, whats in it for me!
If youre successful, youll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.
Were proud to be Investor in People Platinum award the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
Youll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing youre helping people and communities across our region to thrive.
Depending on where you live, the successful candidate can be based out of either Castle Donington, DE74 2SA or Daventry, NN11 8PB, please note that the highersalaryreflects the market supplement added for oursouthern base location.
To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Who we are
Futures is a great place to work with a fantastic, positive and \’can do\’ culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of \’Great places, great services and great tomorrows\’ for people and communities across the East Midlands. We don\’t just provide homes – we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
Communities Team Leader in Daventry employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communities Team Leader in Daventry
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've inspired and motivated teams in the past. Highlight any innovative projects you've led that improved service delivery or customer engagement.
✨Tip Number 2
Demonstrate your ability to manage conflicting priorities by discussing situations where you've successfully balanced multiple demands. This will show that you can handle the complexities of tenancy and estate management effectively.
✨Tip Number 3
Emphasise your collaborative nature by mentioning experiences where you've worked with multi-agency teams. This will illustrate your capability to build relationships and ensure seamless service delivery.
✨Tip Number 4
Highlight your commitment to continuous improvement by discussing how you've implemented feedback mechanisms in previous roles. This aligns perfectly with the role's focus on using customer insights to drive service enhancements.
We think you need these skills to ace Communities Team Leader in Daventry
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Communities Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've inspired and managed teams, particularly in community-focused roles, to demonstrate your fit for the position.
Highlight Customer Focus: Make sure to illustrate your commitment to customer service. Share instances where you've successfully engaged with customers or improved services based on their feedback, as this is crucial for the role.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your application reflects your understanding of the organisation's mission and values.
How to prepare for a job interview at Futures Housing Group
✨Showcase Your Leadership Skills
As a Communities Team Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you engage with team members.
✨Emphasise Customer-Centric Thinking
This role requires a strong focus on customer needs. Be ready to discuss how you've previously gathered customer feedback and used it to improve services. Highlight any innovative solutions you've implemented that directly benefited customers.
✨Demonstrate Your Collaborative Nature
Collaboration is key in this position. Think of instances where you've worked effectively with other departments or agencies. Be prepared to explain how you build relationships and ensure seamless service delivery for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding safeguarding and domestic abuse cases. Prepare scenarios where you've had to manage conflicting priorities or difficult situations, showcasing your decision-making process.
