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- Tasks: Support and maintain housing management systems while improving tech for customers and colleagues.
- Company: Join a dynamic organisation with a positive culture focused on community support.
- Benefits: Enjoy agile working, private healthcare, discounts, and a strong focus on wellbeing.
- Why this job: Make a real difference in people's lives through technology and services.
- Qualifications: Strong ICT skills and problem-solving mindset required.
- Other info: Flexible workspace with great career growth opportunities and a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
We are on the hunt for an ICT Housing Services Officer to join our ICT team and support the systems that underpin our housing services. Are you ready to join us in delivering our vision of "Providing quality homes and services for better futures"?
You will work across our Housing Management systems, supporting day-to-day operations, maintaining integrations, resolving issues and helping us continually improve how technology supports our customers and colleagues.
Working closely with teams across ICT, Digital, Insights and the wider business, you will have key accountability in keeping our housing systems secure, reliable and fit for Futures. You will also work with third-party suppliers and support data quality, reporting and compliance activity.
Your strong ICT skills, problem-solving mindset and ability to explain technical issues in plain English will really shine in this role. There may be occasions where you will need to work outside of normal office hours to support system maintenance; flexibility is key.
- Provide business-as-usual support, maintenance and development for our Housing Management systems, including MRI Housing Enterprise / Orchard.
- Support and maintain system integrations across the Microsoft technology stack, including SharePoint, Teams, Power Platform and Dynamics 365 CRM.
- Manage routine maintenance, patching and testing, working with internal stakeholders and third-party suppliers.
- Support data quality, reporting and information governance, including audit and compliance requirements.
- Contribute specialist knowledge to the Group's ICT & Digital roadmap and continuous improvement activity.
If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive benefits including agile working, private healthcare options, discount schemes and a strong emphasis on health and wellbeing.
You will have great opportunities to grow and develop, both personally and professionally — but the greatest reward will be knowing you are helping people and communities across our region to thrive through great technology and services.
We have a state-of-the-art, flexible workspace, a trusting culture, and we will provide you with agile kit and access to Touchdown Points where you can plug in, collaborate with colleagues and attend local meetings.
We are proud to hold the Investor in People Platinum award — the highest level of IiP accreditation — recognising our commitment to creating a great place to work.
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We do not just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
Locations
ICT Housing Services Officer in Bridgend, Wales employer: Futures Housing Group
Contact Detail:
Futures Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Housing Services Officer in Bridgend, Wales
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role with us. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding our mission and values. We’re all about providing quality homes and services, so think about how your skills can contribute to that vision. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice explaining technical issues in plain English. As an ICT Housing Services Officer, you’ll need to communicate effectively with non-techie colleagues. Try role-playing with a friend to get comfortable with this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace ICT Housing Services Officer in Bridgend, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your ICT skills and experience relevant to the Housing Management systems. We want to see how you can support our vision of providing quality homes and services!
Showcase Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love a good problem-solver, so let us know how you can help keep our systems secure and reliable.
Keep It Clear and Concise: When explaining your experience, use plain English to describe your technical skills. We appreciate clarity, and it helps us understand how you can communicate effectively with both colleagues and customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Futures.
How to prepare for a job interview at Futures Housing Group
✨Know Your Systems
Familiarise yourself with the Housing Management systems mentioned in the job description, like MRI Housing Enterprise and Orchard. Be ready to discuss how you've used similar systems in the past and how you can contribute to their maintenance and development.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Highlight your ability to explain complex ICT concepts in plain English, as this will be crucial when working with colleagues from different teams.
✨Emphasise Flexibility
Since the role may require working outside normal hours for system maintenance, be sure to express your willingness to be flexible. Share any past experiences where you've adapted to changing schedules or urgent needs.
✨Understand Data Quality and Compliance
Brush up on data quality, reporting, and compliance requirements relevant to housing services. Be prepared to discuss how you can support these areas and contribute to the continuous improvement of ICT and digital processes.