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- Tasks: Manage rent arrears and prevent debt escalation while supporting customers.
- Company: Join Futures, a not-for-profit organization dedicated to providing homes and support in the Midlands.
- Benefits: Enjoy private healthcare, mileage, agile working, a great pension scheme, and wellness programs.
- Why this job: Make a real impact in communities while growing personally and professionally in a supportive culture.
- Qualifications: Strong communication skills, customer-focused attitude, and knowledge of the benefits system are essential.
- Other info: A full driving license and vehicle access are required for travel in Daventry and Amber Valley.
The predicted salary is between 28800 - 43200 £ per year.
ENABLING FUTURES Were on the hunt for an Income Officer to join our busy income team on our mission to deliver Great Places, \’Great Services, and Great Tomorrows. Your primary responsibility will be managing rent arrears, and proactively preventing debts from occurring or escalating. Youll follow set policies and procedures, whilst assessing individual customers situations and needs to identify ways of adapting our services in order to achieve the best outcome. Youll be able to demonstrate a customer-focussed attitude, the ability to work on your own initiative and prioritise your own work effectively, along with the desire to continuously improve the service. Youll also need strong communication skills and the confidence to represent Futures at court and evictions. Due to the nature of the role a sound knowledge of the benefits system is desirable. A full driving licence and access to a vehicle for work are essential as our service covers the Daventry and Amber Valley areas so travel will be required. A few key points from our role profile Build and maintain effective working relationships with customers, and internal and external partners such as local authorities and the DWP to develop a seamless app…
Income Officer employer: Futures Housing Group Careers
Contact Detail:
Futures Housing Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the benefits system and local housing policies. This knowledge will not only help you in your role but also demonstrate your commitment to understanding the challenges faced by customers.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with local authorities and the DWP. Building these relationships can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Practice your communication skills, particularly in scenarios where you might need to represent Futures at court. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 4
Showcase your customer-focused attitude by volunteering or engaging in community service related to housing support. This experience can highlight your dedication to helping others and align with our mission of 'Great Places, Great Services, Great Tomorrows'.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Officer position. Understand the key responsibilities, such as managing rent arrears and preventing debts, as well as the skills required, like strong communication and customer-focused attitude.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous work in debt management, customer service, or knowledge of the benefits system, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping communities and your understanding of the organization's mission. Mention specific examples from your past experiences that demonstrate your ability to manage relationships and prevent debt escalation.
Highlight Your Initiative: In your application, emphasize your ability to work independently and prioritize tasks effectively. Provide examples of how you've taken initiative in previous roles to improve services or outcomes for customers.
How to prepare for a job interview at Futures Housing Group Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Income Officer. Familiarize yourself with managing rent arrears and the importance of preventing debts from escalating. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer-Focused Attitude
Prepare examples that highlight your customer service skills. Discuss how you've built effective relationships with customers in the past and how you can adapt services to meet their needs, aligning with the organization's mission of delivering 'Great Services'.
✨Demonstrate Strong Communication Skills
Since representing the organization at court and evictions is part of the role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle difficult conversations with customers or partners.
✨Familiarize Yourself with the Benefits System
Having a sound knowledge of the benefits system is desirable for this role. Brush up on relevant policies and procedures so you can speak confidently about how they relate to managing rent arrears and supporting customers effectively.
