We are seeking an experienced, commercially astute Service & Sales Manager to lead and develop an account management and service engineering function. You need to have managed service engineers and be commercially minded for key account management. This Service & Sales Manager role is focused on nurturing, maintaining, and growing relationships with an established portfolio of core repeat customers.
You will own the commercial and service relationships, ensuring high service level agreements (SLAs) are met, repeat orders and quotes are handled seamlessly, and senior leadership is relieved from day-to-day customer escalations.
Service & Sales Manager - Key Responsibilities - Commercial, SLA, Mechanical Engineering, Electrical Engineering, Manufacturing
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Key Account Management: Take ownership of our core repeat customer base. Ensure customer satisfaction, foster long-term relationships, and secure repeat business without the requirement for proactive business hunting.
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Commercial & Quotation Oversight: Manage commercial elements including customer quoting, order processing, and pricing structures in collaboration with internal project managers and supply chain teams. Ensure alignment with company margins and service expectations.
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Service Level Agreements (SLAs) & Support: Oversee service delivery and SLAs, working closely with the technical/commissioning engineering leads to ensure customer support issues and on-site servicing are managed effectively.
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Team Leadership & People Management: Lead and develop a small, existing account management and sales support team (including a Business Development Executive and Sales Engineer). Provide clear direction, commercial focus, and coaching.
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Escalation Management: Serve as the primary point of contact for high-level customer queries and commercial escalations, ensuring rapid and professional resolution to protect key client relationships.
Service & Sales Manager - Key Requirements & Experience - Commercial, SLA, Mechanical Engineering, Electrical Engineering, Manufacturing
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Experience: Proven background in commercial account management, customer service management, or commercial operations—ideally within manufacturing, engineering, capital equipment, or heavy industry environments.
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Commercial Acumen: Strong understanding of commercial processes, quoting pipelines, contract management, and margin awareness.
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People Leadership: Demonstrated experience in managing, mentoring, and bringing out the best in small teams. Ability to set clear performance standards and foster a collaborative environment.
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Customer-Centric & Professional: Exceptional communication and relationship-building skills. Able to act as a credible, calm, and authoritative face of the business during customer escalations.
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Adaptability: Comfortable working within an established, evolving SME environment where operational processes and continuous improvement are ongoing priorities.
Service & Sales Manager, Commercial, SLA, Mechanical Engineering, Electrical Engineering, Manufacturing
If this role could appeal please do apply now!
Service & Sales Manager in Leeds employer: Futures Careers
Futures is an exceptional employer, offering a dynamic work environment in South Yorkshire where innovation thrives. As a Systems Engineer, you'll benefit from a collaborative culture that encourages professional growth through diverse projects and hands-on experience across multiple engineering disciplines. With a focus on employee development and a commitment to delivering cutting-edge automation solutions, Futures provides a rewarding career path for those seeking meaningful contributions in the engineering field.
