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- Tasks: Design services that improve user experiences and streamline processes for public sector projects.
- Company: Leading UK tech consultancy focused on innovative public sector solutions.
- Benefits: Competitive daily rate, remote-first work, and opportunities for professional growth.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in service design for UK public sector projects and strong research skills.
- Other info: Inclusive recruitment process with support for all applicants.
The predicted salary is between 54000 - 75600 £ per year.
We’re recruiting for a leading UK tech consultancy who are hiring for a Service Designer to work on a public sector end-client project. To be considered for these opportunities, candidates must have recently worked on service standard assessed UK public sector projects and must be UK based with full right to work.
- Conducting user and stakeholder research to understand needs and behaviours.
- Mapping end-to-end customer journeys to identify pain points and improvement opportunities.
- Designing service blueprints that detail the service processes and interactions.
- Facilitating co-creation workshops and collaboration across multidisciplinary teams.
- Prototyping services and validating them through user testing and feedback analysis.
- Developing and iterating service concepts and strategies based on research insights.
- Documenting and updating service standards, requirements, and operating models.
- Working in agile, multi-functional teams alongside interaction designers, content designers, user researchers and wider product and engineering teams.
We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us.
Service Designer (HMRC) employer: Futureheads
Contact Detail:
Futureheads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (HMRC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and tech consultancy space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects, especially those related to public sector work. Visuals and case studies can really make you stand out.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you’ve tackled user research and co-creation workshops in the past – they love hearing real examples!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Service Designers like you, and applying directly can give you a better chance of landing that dream role.
We think you need these skills to ace Service Designer (HMRC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with UK public sector projects and any relevant service design work you've done. We want to see how your skills match what we're looking for!
Showcase Your Process: When detailing your experience, focus on the methods you used for user research, mapping customer journeys, and prototyping services. We love seeing how you approach problems and come up with solutions, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences. Remember, clarity is key in service design, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Futureheads
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles, especially those relevant to the public sector. Be ready to discuss your experience with user and stakeholder research, mapping customer journeys, and designing service blueprints. This will show that you understand the role and can hit the ground running.
✨Showcase Your Collaboration Skills
Since you'll be working in agile, multi-functional teams, it's crucial to demonstrate your ability to collaborate effectively. Prepare examples of how you've facilitated workshops or worked alongside designers and researchers to co-create solutions. This will highlight your teamwork skills and adaptability.
✨Bring Your Prototyping A-Game
Be ready to talk about your prototyping experience and how you've validated services through user testing. Share specific examples of feedback analysis and iterations you've made based on user insights. This will showcase your practical skills and commitment to user-centred design.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential pain points in service design and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
