At a Glance
- Tasks: Lead retention strategies, reduce churn, and maximise customer engagement through data-driven insights.
- Company: Fast-growing subscription business disrupting the luxury market across the UK and Europe.
- Benefits: Competitive salary, remote work flexibility, and a culture of innovation and collaboration.
- Other info: Inclusive recruitment process with support for diverse applicants.
- Why this job: Make a real impact on customer loyalty in a dynamic, scale-up environment.
- Qualifications: 8+ years in retention management with strong data analysis and communication skills.
The predicted salary is between 80000 - 95000 £ per year.
Senior Retention Product Manager (Remote, UK & Europe)
Salaries
- £80,000- £95,000
Futureheads has exclusively to find a Product Manager experienced with making users love their subscriptions and stay.
If you enjoy driving impact through data-led decisions, and can creatively tackle churn then this would be a great fit.
About the Company
Fast growing subscription business that’s winning fans and disrupting the luxury market from the US to the UK and Europe.
The company’s passionate, creative team is united by a vision for truly loyal customers, open collaboration, and a drive for innovation in expanding their reach globally.
Its a true scale‑up feel where experimentation is celebrated in the product team.
What You’ll Be Doing
Lead the retention mission, taking full control of churn reduction, offboarding insight, and maximising repeat engagement using a blend of data and creativity.
- Develop overall retention strategy and set ambitious goals for churn reduction and lifetime value.
- Ideate, design, and implement initiatives based on customer interviews, analytics, and experiments.
- Oversee the creation of processes to spot and address churn risks before they become cancellations.
- Analyse churn causes, build robust offboarding processes, and conduct user research to monitor why customers leave.
- Document roadmaps, functional requirements, and vision for all churn and retention features.
- Operate as the product owner in a scrum team, ensuring effective prioritisation, backlog management, and alignment with engineering.
- Communicate successes, learnings, and data clearly to the leadership and the wider team.
- Champion a culture of proactivity and continuous improvement in all things retention.
- What You’ll Need If You Want to Apply
- A minimum of eight years’ experience managing retention, churn reduction, or optimisation within subscription products—physical goods focus a big plus.
- Solid record of delivering and clearly measuring retention improvements, ready to share past metrics and case studies.
- Experience in designing and delivering A/B and multivariate tests, as well as running and analysing user research end to end.
- Advanced data skills using tools like Google Analytics, Mixpanel, and Optimizely, with the proven ability to turn insight into action.
- Strong experience with both strategic and tactical aspects of retention, ideally in a scale‑up or high-growth B2C environment.
- Excellent written and verbal communication, and an ability to thrive both independently and as an energetic virtual team player.
- Developed business acumen, comfortable prioritising opportunities, identifying trade-offs, and driving commercial results.
- Committed to best practice, data compliance, and collaboration with all parts of the business.
We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know.
We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview.
We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent.
Our commitment to you is that you should always feel safe and secure when you’re working with us.
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Senior Product manager- retention employer: Futureheads
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Product manager- retention
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Futureheads!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Futureheads would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Futureheads through your school's career services!
We think you need these skills to ace Senior Product manager- retention
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product manager- retention, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product manager- retention position at Futureheads. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Futureheads
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
