At a Glance
- Tasks: Lead research initiatives and facilitate workshops to drive innovation and transformation.
- Company: Join a dynamic design consultancy focused on solving complex challenges.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive environment welcoming applicants from all backgrounds.
- Why this job: Make a real impact by shaping experiences and driving change for clients.
- Qualifications: Experience in experience strategy or related fields with strong research and storytelling skills.
The predicted salary is between 45000 - 65000 £ per year.
We're looking for an Experience Strategist to join a multidisciplinary design consultancy that helps organisations make sense of complex challenges, uncover opportunities and create better products, services and experiences. The work spans digital transformation, innovation, customer experience, service design and emerging technologies, often with organisations tackling significant change.
You would be joining a small senior team working directly with clients to understand problems before solutions are defined. You’ll likely be working today in a service design consultancy, innovation consultancy, experience consultancy, design strategy team or customer experience practice. You may be a Service Designer who increasingly finds yourself leading discovery and shaping recommendations. Equally, you might be an Experience Strategist or Design Strategist looking for more influence and broader exposure.
What you’ll be doing:
- Leading discovery and research initiatives
- Conducting stakeholder interviews and qualitative research
- Synthesising complex information into actionable insight
- Facilitating workshops and collaborative sessions
- Mapping customer, service and organisational experiences
- Identifying opportunities for innovation, improvement and transformation
- Developing strategic recommendations and future‑state propositions
- Helping clients align around priorities and direction
We're looking for people who:
- Have experience in experience strategy, service design, design strategy, innovation consulting or a related discipline
- Are comfortable navigating ambiguity and complexity
- Have strong research, synthesis and storytelling skills
- Can facilitate conversations with senior stakeholders
- Understand how customer needs, business goals and organisational realities intersect
- Enjoy helping people make decisions rather than simply producing deliverables
We encourage applicants from all backgrounds.
Senior Experience Strategist employer: Futureheads
Join a dynamic multidisciplinary design consultancy in London, where innovation meets collaboration. As a Senior Experience Strategist, you'll thrive in a supportive work culture that values creativity and encourages professional growth through hands-on experience with diverse clients. Enjoy the unique advantage of hybrid working, allowing for flexibility while tackling complex challenges that lead to meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Experience Strategist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Attend events, webinars, or even casual meet-ups to expand your circle and get your name out there.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work in experience strategy and service design. Use real-life examples to demonstrate how you've tackled complex challenges and delivered results.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to share specific examples of how you've led discovery initiatives or facilitated workshops. This will help you connect with interviewers and show them what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in navigating ambiguity and aligning client priorities.
We think you need these skills to ace Senior Experience Strategist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Experience Strategist. Highlight your experience in service design and innovation consulting, and don’t forget to showcase those storytelling skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about experience strategy and how your background aligns with our mission at StudySmarter. Keep it engaging and personal.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex challenges in the past. We want to see how you’ve led discovery initiatives and facilitated workshops that drove real change.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Futureheads
✨Know Your Experience Inside Out
Make sure you can talk confidently about your previous roles and how they relate to the position of Senior Experience Strategist. Be ready to share specific examples of how you've led discovery initiatives or facilitated workshops, as this will show your hands-on experience in the field.
✨Research the Company and Its Clients
Before the interview, dive deep into the company's projects and clients. Understanding their approach to complex challenges and how they create better products and services will help you tailor your responses and demonstrate your genuine interest in their work.
✨Prepare for Stakeholder Conversations
Since you'll be working with senior stakeholders, practice articulating your thoughts clearly and concisely. Think about how you can facilitate discussions that align client priorities with innovative solutions, showcasing your ability to navigate ambiguity and complexity.
✨Showcase Your Storytelling Skills
As an Experience Strategist, storytelling is key. Prepare to synthesize complex information into actionable insights during the interview. Use a narrative style to explain your thought process and how you’ve helped clients make decisions, which will highlight your strategic thinking and communication skills.
