Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the digital journey for a multi-service subscription brand and enhance customer experience.
- Company: Dynamic company focused on transforming user experiences in a product-led environment.
- Benefits: Competitive salary, equity options, and a comprehensive benefits package.
- Why this job: Own a flagship customer experience and shape the future of digital interactions.
- Qualifications: B2C background with strong stakeholder management and design mindset.
- Other info: Opportunity to grow your team and influence how we do digital.
The predicted salary is between 90000 - 210000 ÂŁ per year.
Step into a high-impact role owning the digital journey for a multi-service subscription brand, and turn a well-loved but legacy experience into a product customers actually rely on and return to.
The role
- Take end-to-end ownership of the in-app customer journey – from sign-up and onboarding through billing, service, issues and renewal/cancellation.
- Act as a hands-on leader: you’ll set vision and standards for customer experience while staying close to discovery, delivery and experimentation with a small CX-focused squad.
- Build and drive a clear CX roadmap that reduces friction, boosts self-serve and meaningfully improves conversion, engagement and retention.
- Partner tightly with engineering, design, data, operations and marketing to get problems framed well, decisions made quickly and changes shipped.
What you’ll actually be doing
- Auditing today’s journey, finding the sharp edges for customers and prioritising the most painful points to fix first.
- Designing and running structured experiments (A/B tests, UX iterations) to improve key funnel stages, not just individual screens.
- Turning data, call drivers and customer feedback into simple narratives that help non-product stakeholders see what needs to change and why.
- Putting basic but robust product practices in place – rituals, metrics, dashboards – so everyone can see progress and trade-offs clearly.
About you
- You come from a B2C background where you have helped unify processes and experience into one successful and usable experience.
- Strong in stakeholder management, you love the challenge of bringing teams together with C-suite and creating a plan everyone is excited about and understands the need for.
- A design mindset with an eye for detail.
- Group PM / early Product Director ready for full Head of Product-level ownership of a core customer journey.
- Strong track record on high-usage consumer products (apps or platforms with large active user bases) where experience and performance really matter.
- Comfortable living in funnels and dashboards, designing experiments and making clear, evidence-based calls.
- Naturally customer-obsessed - you care about behaviour, motivation and emotion, not just interface and features.
- Calm in messy environments, good at building relationships, and confident enough to challenge when the customer experience is at risk.
What’s on offer
- Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact.
- A product-led environment with strong engineering, design and data partners, and the freedom to shape “how we do digital” going forward.
- Salary around ÂŁ150k (with some flex), meaningful equity and a comprehensive benefits package.
Head of Product - User experience employer: Futureheads
Contact Detail:
Futureheads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product - User experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user experience and product management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for customer experience! During interviews, share specific examples of how you've improved user journeys in the past. This will demonstrate your hands-on approach and commitment to enhancing customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Product - User experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2C product management. We want to see how your background aligns with our mission to enhance the customer journey.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved user experiences or driven engagement in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Customer-Obsessed: In your application, reflect on your understanding of customer behaviour and how it influences product decisions. We’re looking for someone who truly cares about the user experience, so let that passion shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Futureheads
✨Know the Customer Journey Inside Out
Before your interview, make sure you thoroughly understand the entire customer journey for the product. Familiarise yourself with the current pain points and think about how you would approach auditing and improving these areas. This will show that you're not just interested in the role but are already thinking strategically about how to enhance the user experience.
✨Prepare Your Success Stories
Have a few solid examples ready that showcase your experience in B2C environments, particularly where you've unified processes into a seamless customer experience. Be ready to discuss specific metrics or outcomes from your past roles that demonstrate your impact on conversion, engagement, and retention.
✨Show Off Your Collaborative Spirit
This role requires strong stakeholder management skills, so be prepared to talk about how you've successfully partnered with different teams in the past. Think of examples where you brought together engineering, design, and marketing to solve a problem or improve a product. Highlight your ability to communicate effectively with C-suite executives as well.
✨Demonstrate Your Data-Driven Mindset
Since the role involves designing experiments and making evidence-based decisions, come equipped with examples of how you've used data to inform your product decisions. Discuss any A/B tests or UX iterations you've run, and be ready to explain how you turned customer feedback into actionable insights.