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For Companies At a Glance
- Tasks: Lead the transformation of a digital customer journey for a subscription brand.
- Company: Dynamic multi-service subscription brand based in London.
- Benefits: Competitive salary, equity options, and comprehensive benefits package.
- Why this job: Make a real impact on user experience and shape the future of digital services.
- Qualifications: Experience in B2C product management with a focus on customer experience.
- Other info: Opportunity to grow your team and influence how we do digital.
The predicted salary is between 90000 - 210000 ÂŁ per year.
Step into a high-impact role owning the digital journey for a multi-service subscription brand, and turn a well-loved but legacy experience into a product customers actually rely on and return to.
The role
- Take end-to-end ownership of the in-app customer journey – from sign-up and onboarding through billing, service, issues and renewal/cancellation.
- Act as a hands-on leader: you’ll set vision and standards for customer experience while staying close to discovery, delivery and experimentation with a small CX-focused squad.
- Build and drive a clear CX roadmap that reduces friction, boosts self-serve and meaningfully improves conversion, engagement and retention.
- Partner tightly with engineering, design, data, operations and marketing to get problems framed well, decisions made quickly and changes shipped.
What you’ll actually be doing
- Auditing today’s journey, finding the sharp edges for customers and prioritising the most painful points to fix first.
- Designing and running structured experiments (A/B tests, UX iterations) to improve key funnel stages, not just individual screens.
- Turning data, call drivers and customer feedback into simple narratives that help non-product stakeholders see what needs to change and why.
- Putting basic but robust product practices in place – rituals, metrics, dashboards – so everyone can see progress and trade-offs clearly.
About you
- You come from a B2C background where you have helped unify processes and experience into one successful and usable experience.
- Strong in stakeholder management, you love the challenge of bringing teams together with C-suite and creating a plan everyone is excited about and understands the need for.
- A design mindset with an eye for detail.
- Group PM / early Product Director ready for full Head of Product-level ownership of a core customer journey.
- Strong track record on high-usage consumer products (apps or platforms with large active user bases) where experience and performance really matter.
- Comfortable living in funnels and dashboards, designing experiments and making clear, evidence-based calls.
- Naturally customer-obsessed - you care about behaviour, motivation and emotion, not just interface and features.
- Calm in messy environments, good at building relationships, and confident enough to challenge when the customer experience is at risk.
What’s on offer
- Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact.
- A product-led environment with strong engineering, design and data partners, and the freedom to shape “how we do digital” going forward.
- Salary around ÂŁ150k (with some flex), meaningful equity and a comprehensive benefits package.
Head of Product- User experience in London employer: Futureheads Recruitment | B CorpTM
Contact Detail:
Futureheads Recruitment | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product- User experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user experience. We recommend role-playing with a friend to get comfortable discussing your ideas and experiences.
✨Tip Number 3
Showcase your passion for customer experience! Bring examples of your past work, especially any projects where you improved user journeys. This will help you stand out as someone who truly cares about the customer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Product- User experience in London
Some tips for your application 🫡
Show Your Passion for User Experience: When you're writing your application, let your enthusiasm for user experience shine through. We want to see how you've transformed customer journeys in the past and how you plan to do it with us. Make it personal and relatable!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Highlight your key achievements and experiences that align with the role, especially those related to B2C products and customer journeys.
Tailor Your Application: Don’t just send a generic application. Tailor it to our job description! Mention specific aspects of the role that excite you and how your background fits into our vision for improving the customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Futureheads Recruitment | B CorpTM
✨Know the Customer Journey Inside Out
Before your interview, make sure you thoroughly understand the entire customer journey for the product. Familiarise yourself with the current pain points and think about how you would approach auditing and improving these areas. This will show that you're not just interested in the role but are already thinking strategically about how to enhance the user experience.
✨Prepare Your Success Stories
Have a few solid examples ready that showcase your experience in managing customer journeys and improving user experience. Focus on specific metrics or outcomes from your previous roles that demonstrate your ability to drive engagement and retention. This will help you illustrate your impact and align with their need for someone who can take ownership of the customer experience.
✨Show Off Your Collaborative Spirit
Since this role requires tight collaboration with various teams, be prepared to discuss how you've successfully worked with cross-functional teams in the past. Highlight instances where you brought together different stakeholders to achieve a common goal, especially with C-suite executives. This will demonstrate your strong stakeholder management skills.
✨Bring Data to the Table
As a Head of Product, you'll need to make evidence-based decisions. Brush up on your data analysis skills and be ready to discuss how you've used data to inform product decisions in the past. Whether it's through A/B testing or user feedback, showing that you can turn data into actionable insights will resonate well with the interviewers.
