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For Companies At a Glance
- Tasks: Lead onboarding and training for care homes, ensuring tech is fully utilised.
- Company: Join a fast-growing wellbeing platform transforming care home connections.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while shaping innovative technology.
- Qualifications: 3-4 years in Customer Success or Account Management with strong communication skills.
- Other info: Dynamic role with potential for career advancement in a mission-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
Futureheads Recruitment has partnered with a fast‐growing wellbeing and family‐engagement platform that is transforming how care homes connect residents and families across UK social care. With a proven product‐market fit, the company is entering a high‐growth phase driven by partnerships and increasing demand. The role involves building the playbook, shaping the delivery of transformative technology at scale, and working in a mission‐led environment to directly improve lives and drive meaningful impact.
Responsibilities
- Delivering fast, effective onboarding across care groups of 15–100+ homes
- Running online and onsite training with wellbeing/activity teams and home managers
- Ensuring integrations with care systems are well understood and fully utilised
- Tracking rollout milestones and maintaining clear communication with customer stakeholders
- Monitoring usage and intervening early to keep adoption high across care homes and families
- Producing powerful impact reports showing increased resident engagement, reduced admin time, stronger family communication, and improved inspection readiness
- Helping customers embed the platform into everyday workflows
- Owning the success of new customer pilots, gathering data and feedback throughout
- Presenting findings to senior leaders and supporting scale‐up to all homes
- Building strong, multi‐level relationships across accounts to drive retention
- Supporting renewal conversations, identifying upsell opportunities, and proactively spotting risks before they become issues
- Identifying opportunities to expand into new homes, services, or regions
- Sharing customer insights with product and development teams to enhance features
- Working with the Business Development Director to shape company strategy
- Contributing to internal playbooks, best practices, and process improvements as the company scales
About You
- 3–4 years' experience in Customer Success, SaaS onboarding, or Account Management
- Strong communication and facilitation skills with ability to confidently engage and influence stakeholders at all levels
- Comfortable with technology, integrations, and explaining workflows to diverse audiences
- Highly organised with strong follow‐through and ability to manage multiple rollouts
- Proactive problem‐solver who can operate independently in a fast‐paced environment
- Empathy for frontline care staff and genuine enthusiasm for improving care experiences
- Strategic thinker with strong decision‐making abilities
- Passion for excellence and results‐oriented approach
- Adaptable and comfortable with the dynamic nature of high‐growth environments
- Entrepreneurial mindset with ability to develop self and others
Customer Success Manager in London employer: Futureheads Recruitment | B CorpTM
Contact Detail:
Futureheads Recruitment | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Show off your skills in action! If you can, create a portfolio or case studies that highlight your past successes in onboarding and customer engagement. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success. Think about how you would handle specific scenarios, like improving adoption rates or managing stakeholder relationships. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in onboarding and account management, and show how your skills align with our mission to improve care experiences.
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear, concise language in your application and provide examples of how you've successfully influenced others in previous roles.
Highlight Your Problem-Solving Skills: We love proactive problem-solvers! In your application, share specific instances where you've tackled challenges independently, especially in fast-paced environments. This will show us you're ready to thrive in our dynamic setting.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Futureheads Recruitment | B CorpTM
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how their wellbeing platform is transforming care homes and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively engaged with stakeholders at various levels. Think about times when you facilitated training or onboarding sessions and how you ensured everyone was on the same page.
✨Demonstrate Your Problem-Solving Abilities
Be ready to share specific instances where you identified issues and implemented solutions in a fast-paced environment. Highlight your proactive approach to keeping adoption high and how you’ve monitored usage to intervene early when necessary.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing multiple rollouts or dealing with a challenging customer. Practise articulating your thought process and decision-making strategies, as this will showcase your strategic thinking and adaptability.
