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- Tasks: Design and improve services for public sector projects through user research and collaboration.
- Company: Leading UK tech consultancy with a focus on impactful public sector work.
- Benefits: Competitive daily rate, remote-first work, and opportunities for professional growth.
- Why this job: Make a difference in public services while working with diverse teams and innovative solutions.
- Qualifications: Experience in service design and user research within UK public sector projects.
- Other info: Flexible remote work with occasional UK travel and a dynamic project environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for a leading UK tech consultancy who are hiring for a Service Designer to work on a public sector end-client project.
To be considered for these opportunities, candidates must have recently worked on service standard assessed UK public sector projects and must be UK based with full right to work.
Candidates should have experience of:
- Conducting user and stakeholder research to understand needs and behaviours.
- Mapping end-to-end customer journeys to identify pain points and improvement opportunities.
- Designing service blueprints that detail the service processes and interactions.
- Facilitating co-creation workshops and collaboration across multidisciplinary teams.
- Prototyping services and validating them through user testing and feedback analysis.
- Developing and iterating service concepts and strategies based on research insights.
- Documenting and updating service standards, requirements, and operating models.
- Working in agile, multi-functional teams alongside interaction designers, content designers, user researchers and wider product and engineering teams.
Service Designer employer: Futureheads Recruitment | B Corp™
Contact Detail:
Futureheads Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Designer role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with user research, customer journey mapping, and service blueprints. Make it easy for potential employers to see how you can add value to their projects.
✨Tip Number 3
Prepare for interviews by brushing up on agile methodologies and your experience with multidisciplinary teams. Be ready to discuss specific examples of how you've facilitated workshops or prototyped services in the past.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can give you a better chance of landing that dream job as a Service Designer.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience with user and stakeholder research, mapping customer journeys, and designing service blueprints. We want to see how your skills align with what we’re looking for!
Showcase Your Projects: Include specific examples of public sector projects you've worked on. Detail your role in conducting research, facilitating workshops, and prototyping services. This will help us understand your hands-on experience and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Futureheads Recruitment | B Corp™
✨Know Your Public Sector Projects
Make sure you brush up on your recent experiences with service standard assessed UK public sector projects. Be ready to discuss specific examples where you conducted user and stakeholder research, as this will show your understanding of the unique needs in this sector.
✨Map Out Your Customer Journey Knowledge
Prepare to talk about how you've mapped end-to-end customer journeys in the past. Think of a couple of pain points you've identified and the improvement opportunities you've proposed. This will demonstrate your analytical skills and your ability to enhance user experience.
✨Showcase Your Collaborative Spirit
Since you'll be working with multidisciplinary teams, be ready to share examples of how you've facilitated co-creation workshops. Highlight your collaboration skills and how you’ve worked alongside interaction designers, content designers, and user researchers to achieve project goals.
✨Prototyping and User Testing Experience
Discuss your experience with prototyping services and validating them through user testing. Bring examples of how you've iterated on service concepts based on feedback, as this shows your commitment to continuous improvement and user-centric design.
