Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the transformation of a digital customer journey for a subscription brand.
- Company: Dynamic multi-service subscription brand in London with a hybrid work model.
- Benefits: Competitive salary, equity options, and comprehensive benefits package.
- Why this job: Make a real impact on user experience and drive innovation in a product-led environment.
- Qualifications: Experience in B2C product management and strong stakeholder management skills.
- Other info: Opportunity to grow your team and shape the future of digital experiences.
The predicted salary is between 90000 - 210000 £ per year.
Step into a high-impact role owning the digital journey for a multi-service subscription brand, and turn a well-loved but legacy experience into a product customers actually rely on and return to.
The role
- Take end-to-end ownership of the in-app customer journey – from sign-up and onboarding through billing, service, issues and renewal/cancellation.
- Act as a hands-on leader: you’ll set vision and standards for customer experience while staying close to discovery, delivery and experimentation with a small CX-focused squad.
- Build and drive a clear CX roadmap that reduces friction, boosts self-serve and meaningfully improves conversion, engagement and retention.
- Partner tightly with engineering, design, data, operations and marketing to get problems framed well, decisions made quickly and changes shipped.
What you’ll actually be doing
- Auditing today’s journey, finding the sharp edges for customers and prioritising the most painful points to fix first.
- Designing and running structured experiments (A/B tests, UX iterations) to improve key funnel stages, not just individual screens.
- Turning data, call drivers and customer feedback into simple narratives that help non-product stakeholders see what needs to change and why.
- Putting basic but robust product practices in place – rituals, metrics, dashboards – so everyone can see progress and trade-offs clearly.
About you
- You come from a B2C background where you have helped unify processes and experience into one successful and usable experience.
- Strong in stakeholder management, you love the challenge of bringing teams together with C-suite and creating a plan everyone is excited about and understands the need for.
- A design mindset with an eye for detail.
- Group PM / early Product Director ready for full Head of Product-level ownership of a core customer journey.
- Strong track record on high-usage consumer products (apps or platforms with large active user bases) where experience and performance really matter.
- Comfortable living in funnels and dashboards, designing experiments and making clear, evidence-based calls.
- Naturally customer-obsessed - you care about behaviour, motivation and emotion, not just interface and features.
- Calm in messy environments, good at building relationships, and confident enough to challenge when the customer experience is at risk.
What’s on offer
- Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact.
- A product-led environment with strong engineering, design and data partners, and the freedom to shape “how we do digital” going forward.
- Salary around £150k (with some flex), meaningful equity and a comprehensive benefits package.
Head of Product- User experience in London employer: Futureheads Recruitment | B Corp™
Contact Detail:
Futureheads Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product- User experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user experience. We recommend role-playing with a friend to get comfortable discussing your ideas and experiences.
✨Tip Number 3
Showcase your passion for customer experience! Bring examples of your past work to interviews, especially those that demonstrate your ability to improve user journeys and drive engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Product- User experience in London
Some tips for your application 🫡
Show Your Passion for User Experience: When writing your application, let your enthusiasm for user experience shine through. We want to see how you've transformed customer journeys in the past and how you plan to do it with us. Make it personal and relatable!
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use concrete examples of how you've improved customer experiences or increased engagement in previous roles. Numbers and metrics can really make your application stand out.
Tailor Your Application to Us: Make sure to customise your application for StudySmarter. Reference our mission and values, and explain how your experience aligns with our goals. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We want to understand your journey without getting lost in the details!
How to prepare for a job interview at Futureheads Recruitment | B Corp™
✨Know the Customer Journey Inside Out
Before your interview, make sure you thoroughly understand the entire customer journey for the product. Familiarise yourself with the current pain points and think about how you would approach auditing and improving these areas. This will show that you're not just interested in the role but are already thinking strategically about how to enhance the user experience.
✨Prepare Your Success Stories
Have a few solid examples ready that showcase your experience in unifying processes and improving customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your past successes clearly and demonstrate your capability to take ownership of the customer journey.
✨Show Off Your Data Skills
Since the role involves working with funnels and dashboards, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of A/B tests or UX iterations you've designed and the impact they had on conversion rates. This will highlight your analytical mindset and ability to make evidence-based calls.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you've successfully collaborated with cross-functional teams in the past. Be ready to share how you’ve brought together different departments to create a unified vision. This will show that you can effectively communicate and align various teams towards a common goal, which is crucial for this role.
