Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop the EMEA Client Success team while driving customer engagement and retention.
- Company: Join a scaling Wealthtech organisation focused on client success and innovation.
- Benefits: Enjoy opportunities for international travel and a dynamic work environment.
- Why this job: Be part of a strategic role that impacts client satisfaction and drives growth in a thriving industry.
- Qualifications: Extensive experience in Client Success, preferably in SaaS and WealthTech, with strong leadership skills.
- Other info: Must be able to work across diverse cultures and financial regulations.
The predicted salary is between 48000 - 72000 £ per year.
London or UK based - international travel involved. Futureheads are partnered with a scaling Wealthtech organisation who are seeking a Director of Client Success (EMEA). This is both a strategic and hands-on leadership position where you will be able to display a strong foundation in client success methodologies, expertise in Wealthtech, and proven ability to engage clients commercially. In this position you will be responsible for driving customer training, education, adoption and renewals. This requires a balance of leadership, functional expertise and technology depth to ensure full value of the platform can be realised.
Key Responsibilities:
- Leadership
- Lead, develop, and scale the EMEA Client Success team, ensuring alignment with company objectives.
- Build a high-performing, customer-centric team through coaching, mentoring, and structured training.
- Establish a culture of accountability, innovation, and continuous improvement.
- Collaborate with regional and global leadership to drive operational consistency and excellence.
- Client Engagement & Commercial Growth
- Own customer retention, renewals, and expansion opportunities, partnering closely with Sales and Product teams.
- Develop and execute strategies to drive adoption, product utilisation, and value realisation for clients.
- Act as an executive sponsor for key accounts, fostering strong relationships with senior stakeholders.
- Drive contract renewals and commercial discussions, ensuring high customer satisfaction and revenue retention.
- Prove ability to scale revenue and drive growth, with a clear understanding of expansion strategies.
- Training, Education & Adoption
- Oversee the development of training and onboarding programs to improve customer engagement and success.
- Implement best practices for customer education, ensuring clients fully leverage the platform.
- Develop scalable strategies to drive ongoing adoption and feature utilisation.
- Operational Execution
- Analyse customer health metrics, identifying risks and opportunities for intervention.
- Partner with Product, Engineering, and Sales to provide client feedback and influence roadmap priorities.
- Establish and refine processes, playbooks, and frameworks to improve team efficiency and customer impact.
Experience Required:
- Extensive experience in Client Success, Account Management or similar, preferably in SaaS and WealthTech.
- Strong leadership experience in managing and scaling teams across EMEA.
- Deep technical understanding of Wealthtech platforms, investment data, and financial services workflows.
- Proven track record in driving renewals, expansion, and commercial discussions with enterprise clients.
- Experience in building customer education and adoption programs.
- Exceptional communication and relationship-building skills, with the ability to influence.
- Strong analytical and problem-solving abilities, leveraging data to drive decision-making.
- Ability to work across multiple languages, cultures, and financial regulatory environments.
Director of Client Success (EMEA) employer: Futureheads Recruitment | B Corp™
Contact Detail:
Futureheads Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Success (EMEA)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Wealthtech. Understanding the nuances of this sector will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the Client Success and Wealthtech fields. Attend relevant industry events or webinars, and connect with current employees at StudySmarter on LinkedIn to gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success and retention in previous roles. Highlighting measurable outcomes will showcase your ability to deliver results that align with the responsibilities of the Director of Client Success.
✨Tip Number 4
Research StudySmarter's platform and its features thoroughly. Being able to articulate how you can enhance client engagement and adoption based on your understanding of the product will set you apart from other candidates.
We think you need these skills to ace Director of Client Success (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Client Success and Wealthtech. Use specific examples that demonstrate your leadership skills and ability to drive customer engagement and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your background aligns with the responsibilities of the role. Mention your experience in developing training programs and driving commercial growth.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as percentage increases in customer retention or successful implementation of training programmes. This will help illustrate your impact in previous roles.
Highlight Leadership Experience: Emphasise your leadership experience in managing teams across EMEA. Discuss how you have built high-performing teams and fostered a culture of accountability and continuous improvement.
How to prepare for a job interview at Futureheads Recruitment | B Corp™
✨Showcase Your Leadership Skills
As a Director of Client Success, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've built high-performing teams in the past, focusing on coaching, mentoring, and fostering a culture of accountability.
✨Understand Wealthtech Inside Out
Make sure you have a solid grasp of Wealthtech platforms and financial services workflows. Be ready to discuss specific technologies and methodologies you've used, as well as how they can drive client success and engagement.
✨Prepare for Client Engagement Scenarios
Think about how you would handle various client scenarios, especially around renewals and expansions. Be prepared to share strategies you've implemented in the past that led to successful client retention and satisfaction.
✨Demonstrate Analytical Thinking
Highlight your analytical skills by discussing how you've used data to identify customer health metrics and drive decision-making. Prepare to explain how you've turned insights into actionable strategies for improving client success.
