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For Companies At a Glance
- Tasks: Lead the transformation of a digital customer journey for a subscription brand.
- Company: Dynamic multi-service subscription brand in London with a hybrid work model.
- Benefits: Competitive salary, equity options, and comprehensive benefits package.
- Why this job: Make a real impact on user experience and shape the future of digital services.
- Qualifications: Experience in B2C product management and strong stakeholder management skills.
- Other info: Opportunity to grow your team and influence how we do digital.
The predicted salary is between 90000 - 210000 £ per year.
Step into a high-impact role owning the digital journey for a multi-service subscription brand, and turn a well-loved but legacy experience into a product customers actually rely on and return to.
The role
- Take end-to-end ownership of the in-app customer journey – from sign-up and onboarding through billing, service, issues and renewal/cancellation.
- Act as a hands-on leader: you’ll set vision and standards for customer experience while staying close to discovery, delivery and experimentation with a small CX-focused squad.
- Build and drive a clear CX roadmap that reduces friction, boosts self-serve and meaningfully improves conversion, engagement and retention.
- Partner tightly with engineering, design, data, operations and marketing to get problems framed well, decisions made quickly and changes shipped.
What you’ll actually be doing
- Auditing today’s journey, finding the sharp edges for customers and prioritising the most painful points to fix first.
- Designing and running structured experiments (A/B tests, UX iterations) to improve key funnel stages, not just individual screens.
- Turning data, call drivers and customer feedback into simple narratives that help non-product stakeholders see what needs to change and why.
- Putting basic but robust product practices in place – rituals, metrics, dashboards – so everyone can see progress and trade-offs clearly.
About you
- You come from a B2C background where you have helped unify processes and experience into one successful and usable experience.
- Strong in stakeholder management, you love the challenge of bringing teams together with C-suite and creating a plan everyone is excited about and understands the need for.
- A design mindset with an eye for detail.
- Group PM / early Product Director ready for full Head of Product-level ownership of a core customer journey.
- Strong track record on high-usage consumer products (apps or platforms with large active user bases) where experience and performance really matter.
- Comfortable living in funnels and dashboards, designing experiments and making clear, evidence-based calls.
- Naturally customer-obsessed - you care about behaviour, motivation and emotion, not just interface and features.
- Calm in messy environments, good at building relationships, and confident enough to challenge when the customer experience is at risk.
What’s on offer
- Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact.
- A product-led environment with strong engineering, design and data partners, and the freedom to shape “how we do digital” going forward.
- Salary around £150k (with some flex), meaningful equity and a comprehensive benefits package.
Head of Product- User experience in City of London employer: Futureheads Recruitment | B Corp™
Contact Detail:
Futureheads Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product- User experience in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user experience. We recommend role-playing with a friend to get comfortable with your answers.
✨Tip Number 3
Showcase your passion for customer experience! Bring examples of your past work to interviews, especially those that highlight your ability to improve user journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people who are looking for someone just like you.
We think you need these skills to ace Head of Product- User experience in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Product role. Highlight your experience in user experience and how you've improved customer journeys in the past. We want to see how you can bring that magic to our team!
Showcase Your Leadership Skills: As a hands-on leader, it's crucial to demonstrate your ability to manage teams and projects effectively. Share examples of how you've set visions and standards in previous roles, and how you’ve collaborated with different departments to achieve success.
Data-Driven Decisions Matter: We love candidates who can turn data into actionable insights. Include specific instances where you've used data to drive product decisions or improve user experiences. This will show us you're not just about ideas, but also about results!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at Futureheads Recruitment | B Corp™
✨Know the Customer Journey Inside Out
Before your interview, make sure you thoroughly understand the entire customer journey for the product. Familiarise yourself with the current pain points and think about how you would approach improving them. This will show that you're not just interested in the role but are already thinking like a Head of Product.
✨Prepare Your Vision for CX
Come prepared with a clear vision for the customer experience roadmap. Think about how you would reduce friction and boost self-service. Be ready to discuss specific strategies or experiments you've run in the past that led to measurable improvements, as this will demonstrate your hands-on leadership style.
✨Showcase Your Stakeholder Management Skills
Since this role involves tight collaboration with various teams, be ready to share examples of how you've successfully managed stakeholders in the past. Highlight instances where you brought teams together to create a unified plan, especially when working with C-suite executives.
✨Bring Data-Driven Insights
Prepare to discuss how you've used data to inform your decisions in previous roles. Be ready to explain how you turn customer feedback and metrics into actionable insights. This will illustrate your comfort with funnels and dashboards, which is crucial for this position.
