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- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a dedicated team focused on improving social housing across the Isle of Wight.
- Benefits: Enjoy free hotel stays, ferry travel, and meals while earning a competitive hourly rate.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Stable workload with long-term projects and great support from the team.
The predicted salary is between 13 - 16 £ per hour.
We’re looking for an experienced Resident Liaison Officer (RLO) to join a long-term external refurbishment programme on social housing properties across the Isle of Wight. This is a site-based role with excellent support in place — hotel accommodation, ferry travel, and two meals per day are fully covered.
You’ll be the key point of contact between residents, the site team, and the client, ensuring works are delivered with minimal disruption and high resident satisfaction. Key responsibilities include:
- Acting as the main liaison with residents before, during, and after works
- Managing resident communications, newsletters, and notices
- Handling queries, complaints, and access arrangements
- Supporting site teams to maintain strong customer care standards
- Keeping accurate records and reports of resident interactions
Project Details:
- External refurbishment works - windows, doors, roofing
- Social housing properties
- Contract running until Mid April
- Long-term, stable workload with 10 years ahead of them
What’s Included:
- Hotel accommodation paid
- Ferry travel covered
- Two meals per day provided
- Competitive hourly rate (dependent on experience)
RLO - Isle of Wight in Ryde employer: Futurebuild Recruitment
Contact Detail:
Futurebuild Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO - Isle of Wight in Ryde
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident communication and conflict resolution. We want you to shine when discussing how you’ll handle queries and complaints, so get comfortable with your responses!
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past roles where you’ve managed resident interactions and maintained customer care standards. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team on exciting projects across the Isle of Wight.
We think you need these skills to ace RLO - Isle of Wight in Ryde
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience as a Resident Liaison Officer. We want to see how your skills match the role, so don’t be shy about showcasing your past successes in managing resident communications and handling queries.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Show Your Passion for Customer Care: Since this role is all about ensuring resident satisfaction, let us know why you’re passionate about customer care. Share examples of how you've gone above and beyond to support residents or clients in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the role!
How to prepare for a job interview at Futurebuild Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident communications and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident interactions or resolved complaints. Be ready to share these examples during the interview to illustrate your skills and how you can contribute to maintaining high customer care standards.
✨Showcase Your Communication Skills
As an RLO, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock conversation where you handle a resident's complaint or query. This will help you feel more at ease when discussing your approach during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
