Sales and Retention Assistant - Magazine Subscriptions

Future PLC has an exciting opportunity for a Retention Assistant to join our team in Cardiff. If you pride yourself on helping customers, overcoming objections, and finding solutions, this role is perfect for you.

What you\’ll be doing

As a Retention Assistant, you\’ll be responsible for retaining our magazine subscription customers throughout the year, ensuring their satisfaction and continued subscription.

Reporting to the Sales and Retention Team Leader, your responsibilities include:

1. Being the point of contact for customers seeking to cancel their subscriptions
2. Achieving KPIs and monthly targets
3. Handling objections, solving problems, and retaining customers
4. Using relevant systems to accurately capture customer data, including updating notes and outcomes

Experience that will put you ahead of the curve

• Customer-focused with questioning and listening skills
• Sales experience is advantageous
• Excellent retention, selling, and negotiating skills
• Ability to prioritize and manage your workload and time effectively
• Collaborative team player
• Customer service experience

What\’s in it for you

The salary range for this role is £25,000 – £26,500.

This is a hybrid role based in our Cardiff office, working three days in the office and two from home.

Additional benefits include:

• Uncapped leave, trusting you to manage your workload
• Profit sharing bonuses when targets are met
• Referral rewards for bringing in new team members
• Wellbeing support through our Colleague Assistance Programmes
• Opportunity to purchase shares via our Share Incentive Plan

Internal job family level: P7

Who are we…

We\’re Future, a global leader in specialist media, with over 3,000 employees across 200+ brands. We provide trusted, expert content that educates and inspires through various platforms including websites, magazines, events, and more.

Our commitment to diversity

We embrace diversity, believing that different perspectives spark ideas, fuel creativity, and drive innovation. We strive to create an inclusive workplace where everyone feels valued and respected. We are committed to fair and inclusive hiring practices, welcoming talent from all backgrounds.

Because a diverse team isn\’t just good for business—it\’s the future.

Additional information

Please let us know if you need any reasonable adjustments to ensure the best experience for you.

Learn more about Our Future, Our Responsibility on our website.

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