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- Tasks: Support seamless member communications and execute engaging campaigns across multiple channels.
- Company: Join Future, a global leader in specialist media with a vibrant culture.
- Benefits: Enjoy uncapped leave, profit-sharing bonuses, and hybrid work flexibility.
- Why this job: Make a real impact by turning casual visitors into loyal members through creative campaigns.
- Qualifications: 2+ years in CRM, campaign execution skills, and a flair for engaging copywriting.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 26500 - 30000 £ per year.
As the Membership CRM Executive, you will be a vital support to the Membership CRM Lead in delivering seamless member communications. Reporting to the Membership CRM Lead, you will assist with the end-to-end process of campaign execution across email, onsite messaging, and push notifications. Your mission is to support the creation of relevant and brand-aligned customer touchpoints, helping to turn casual visitors into loyal members. You will focus on the tactical execution and smooth delivery of campaigns defined by the Lead and the Membership Squad.
Experience that will put you ahead of the curve:
- CRM Expertise: 2+ years of experience in a CRM role.
- Campaign Execution Skills: Proven ability to accurately build and deploy email or multi-channel campaigns using a CRM/Marketing Automation platform (knowledge of Selligent Marketing Cloud desirable).
- Analytical: Comfortable extracting and organising data; a desire to understand what campaign numbers mean and how to improve them.
- Copywriting & Creative Eye: Ability to write engaging, brand-aligned copy and provide clear briefs for design assets.
- Technical Basics: Basic understanding of HTML/CSS for email and experience with audience segmentation logic.
- Collaboration: Working with team members and supporting the Membership CRM Lead.
What’s in it for you:
- The expected range for this role is £26,500 - £30,000.
- This is a Hybrid role from our Bath or London Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time.
- When we hit our targets, enjoy a share of our profits with a bonus.
- Refer a friend and get rewarded when they join.
- Future Well-being support with access to our Colleague Assistant Programmes.
- Opportunity to purchase shares in Future, with our Share Incentive Plan.
Who are we…
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future: We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Membership CRM Executive employer: Future
Contact Detail:
Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM campaigns and copywriting samples. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Be ready to discuss how your experience aligns with their goals, especially in campaign execution and member engagement. We want to see your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Future.
We think you need these skills to ace Membership CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership CRM Executive role. Highlight your CRM expertise and campaign execution skills, and don’t forget to sprinkle in some of that engaging copywriting flair!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for member communications and how your experience aligns with our mission at StudySmarter. Keep it concise but impactful!
Show Off Your Analytical Skills: We love data-driven decision-making! In your application, mention any experience you have with extracting and organising data, and how you've used insights to improve campaign performance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to see your application and get you into the process. Plus, we can’t wait to meet someone as passionate as you!
How to prepare for a job interview at Future
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially if you've worked with platforms like Selligent Marketing Cloud. Be ready to discuss your previous campaign executions and how you measured their success. This will show that you’re not just familiar with the tools, but you know how to leverage them effectively.
✨Show Off Your Copywriting Skills
Prepare a few examples of engaging copy you've written in the past. Think about how you can align your writing style with the brand's voice. During the interview, be ready to discuss how you approach creating compelling content that resonates with different audiences.
✨Data is Your Best Friend
Get comfortable with discussing data analytics. Be prepared to explain how you've used data to inform your campaigns and improve results. Highlight any specific metrics you've tracked and how they influenced your strategies. This will demonstrate your analytical mindset.
✨Collaboration is Key
Since this role involves working closely with the Membership CRM Lead and other team members, think of examples where you've successfully collaborated in the past. Be ready to share how you handle feedback and contribute to a team environment, as this will show you're a great fit for their culture.