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For Companies At a Glance
- Tasks: Join our customer support team to resolve queries and retain subscriptions.
- Company: Future is a global media leader connecting people with their passions through innovative content.
- Benefits: Enjoy hybrid work, uncapped leave, profit-sharing bonuses, and wellbeing support.
- Why this job: Be part of a dynamic team that values diversity and drives positive change in customer service.
- Qualifications: Strong communication skills, IT proficiency, and experience in customer service or quality assurance.
- Other info: Flexible working environment with opportunities for personal growth and development.
The predicted salary is between 25000 - 35000 £ per year.
We are Future, a global multi-platform media company with big goals and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge, and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events, and social spaces.
What you’ll be doing
As our subscription-based customer support function grows, we are regularly looking to add to our complaints, quality assurance, and sales and retention roles. If you enjoy problem-solving, resolving customer queries, or the challenge of retaining customers, then this could be just the exciting new opportunity you’ve been looking for!
Experience that will put you ahead of the curve
- Experience of communicating with customers effectively via the telephone and digital channels i.e., email, live chat, and social media.
- Proven general IT skills such as Word, Excel, Google Suite.
- Excellent attention to detail.
- Experience working within a quality assurance role or similar experience gained through work experience while adhering to company deadlines and SLAs.
- Work closely with the operation to understand their needs and drive positive change across the business.
- Positively influence internal and external stakeholders to deliver world-class service to customers.
- Ability to improve the customer journey through customer feedback.
- Complaint handling - experience of dealing with customer complaints and resolving in line with company process.
- Excellent retention or selling and negotiating skills.
- Ability to prioritise and manage your own workload and time.
What’s in it for you
- Salaries start from £25,000 and vary per role.
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time.
- When we hit our targets, enjoy a share of our profits with a bonus.
- Refer a friend and get rewarded when they join Future.
- Wellbeing support with access to our Colleague Assistant Programmes.
- Opportunity to purchase shares in Future, with our Share Incentive Plan.
Who are we
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts, and social spaces. We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience! Find out more about Our Future, Our Responsibility on our website.
Expression of Interest - Customer Services - Magazine Subscriptions employer: Future
Contact Detail:
Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expression of Interest - Customer Services - Magazine Subscriptions
✨Tip Number 1
Familiarise yourself with the specific customer service tools and platforms that Future uses. Understanding how to navigate these systems can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your complaint handling techniques. Be prepared to discuss real-life scenarios where you've successfully resolved customer issues, as this will demonstrate your problem-solving skills and ability to retain customers.
✨Tip Number 3
Showcase your communication skills by engaging with Future's social media channels. Commenting thoughtfully or sharing relevant content can help you get noticed and demonstrate your passion for the brand.
✨Tip Number 4
Research Future's various media brands and understand their target audiences. This knowledge will not only impress during interviews but also help you tailor your approach to customer interactions effectively.
We think you need these skills to ace Expression of Interest - Customer Services - Magazine Subscriptions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling complaints and quality assurance. Use specific examples that demonstrate your problem-solving skills and ability to retain customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with Future's goals. Mention your experience with digital communication channels and your ability to positively influence stakeholders.
Showcase Your IT Skills: Since the role requires general IT skills, ensure you mention your proficiency in tools like Word, Excel, and Google Suite. Provide examples of how you've used these tools effectively in previous roles.
Highlight Your Attention to Detail: Emphasise your attention to detail in both your CV and cover letter. Provide examples of how this skill has helped you meet deadlines and adhere to company processes in past positions.
How to prepare for a job interview at Future
✨Showcase Your Communication Skills
Since the role involves communicating with customers via various channels, be prepared to demonstrate your effective communication skills. Share examples of how you've successfully resolved customer queries in the past, whether through phone calls, emails, or live chats.
✨Highlight Your Problem-Solving Abilities
The job requires strong problem-solving skills, so think of specific instances where you've tackled customer complaints or challenges. Discuss your approach to resolving issues and how you ensured customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role, especially when handling complaints and quality assurance. Be ready to discuss how you ensure accuracy in your work and provide examples of how this has positively impacted your previous roles.
✨Prepare for Questions on Customer Retention
As the position involves sales and retention, prepare to discuss your experience in these areas. Think about strategies you've used to retain customers and how you've successfully negotiated or upsold services in the past.
