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For Companies At a Glance
- Tasks: Help retain magazine subscribers and ensure customer satisfaction.
- Company: Join Future PLC, a global leader in specialist media.
- Benefits: Earn £26,500, enjoy hybrid work, uncapped leave, and profit-sharing bonuses.
- Why this job: Make a real impact by helping customers and achieving targets.
- Qualifications: Customer-focused with strong sales and negotiation skills.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 21000 - 30000 £ per year.
Future PLC have an exciting opportunity for a Sales & Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
As a Sales & Retention assistant, you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
- Point of contact for individual customers looking to cancel their subscription
- Achieving KPIs and monthly targets
- Objection handle, and retain customers
- Use all relevant and related systems to accurately capture customer data including updating notes and outcomes
Experience that will put you ahead of the curve:
- Customer focused with strong questioning ability
- Sales knowledge/experience advantageous
- Excellent retention or selling and negotiating skills
- Working collaboratively within the team and other departments
What’s in it for you:
- The expected salary for this role is £26,500
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
Sales & Retention Assistant, Magazine Subscriptions in Cardiff employer: Future
Contact Detail:
Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Assistant, Magazine Subscriptions in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Future PLC, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your objection handling skills! Since you'll be dealing with customers looking to cancel subscriptions, role-play scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Future and ready to take the next step in your career.
We think you need these skills to ace Sales & Retention Assistant, Magazine Subscriptions in Cardiff
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve helped customers in the past, especially when it comes to overcoming objections and retaining their loyalty.
Be Specific About Your Experience: When detailing your experience, be specific about your sales knowledge and any relevant achievements. Use numbers or examples to show how you’ve met targets or improved retention rates in previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Future
✨Know Your Customer Retention Strategies
Before the interview, brush up on effective customer retention strategies. Be ready to discuss how you would handle objections and retain customers, as this role heavily focuses on keeping subscribers happy.
✨Familiarise Yourself with Sales Metrics
Understand key performance indicators (KPIs) relevant to sales and retention. Be prepared to talk about how you've achieved targets in the past or how you plan to meet them in this role.
✨Showcase Your Communication Skills
Since you'll be the point of contact for customers, practice articulating your thoughts clearly. Use examples from your experience where you successfully communicated with customers to resolve issues or retain subscriptions.
✨Research Future PLC and Its Values
Get to know Future PLC's mission and values, especially their commitment to diversity and inclusion. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
