At a Glance
- Tasks: Engage with magazine subscribers to address concerns and enhance loyalty.
- Company: Future PLC, a dynamic media company based in Cardiff.
- Benefits: Enjoy bonuses, perks, and a hybrid work model for flexibility.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real difference by keeping customers happy and engaged.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Future PLC in Cardiff is seeking a Retention Assistant to help keep magazine subscribers loyal by addressing objections and solving issues.
You will work with the Head of Services to retain customers throughout the year.
As a customer-focused role, you will handle cancellations, hit KPI targets, and use systems to capture data accurately.
The role is hybrid: three days in the Cardiff office and two from home.
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Retention Specialist (Hybrid Cardiff) - Bonus & Perks employer: Future
At Future, we pride ourselves on being a leading employer in the media industry, offering a dynamic work culture that fosters creativity and collaboration. As an Editor for Homes & Gardens Magazine, you'll enjoy the flexibility of a hybrid working model, uncapped leave, and opportunities for personal growth through our Share Incentive Plan. Join us in our London office and be part of a diverse team that values innovation and inclusivity, while delivering exceptional content to inspire our audience.
