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For Companies At a Glance
- Tasks: Support customers with online comparisons and provide product information.
- Company: Leading price comparison service with a collaborative culture.
- Benefits: Salary up to £25,000, uncapped leave, and profit-sharing bonuses.
- Why this job: Join a dynamic team and help customers make informed choices.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Enjoy a hybrid work model with three days in the office.
The predicted salary is between 20000 - 25000 £ per year.
A leading price comparison service is seeking a Customer Service Advisor in Cardiff, offering a hybrid work model of three office days and two from home. The role focuses on supporting customers during online comparisons and providing product information.
Candidates should have:
- Experience in customer service
- Strong communication skills
- Proficiency in IT
With a salary of up to £25,000 and extensive perks like uncapped leave and profit-sharing bonuses, this position supports a collaborative work environment.
Hybrid Customer Service & Complaints Advisor in Cardiff employer: Future
Contact Detail:
Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service & Complaints Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show off our problem-solving skills and how we handle complaints with ease.
✨Tip Number 3
Dress the part, even if it’s a virtual interview! Looking sharp helps us feel confident and makes a great first impression, whether we're in the office or at home.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Hybrid Customer Service & Complaints Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional.
Show Off Your IT Skills: Since this role involves online comparisons, it’s important to showcase your IT proficiency. Mention any relevant software or tools you’ve used in previous roles to give us a clear picture of your tech-savviness.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Future
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, values, and what sets them apart in the price comparison market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle complaints and support customers effectively.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Familiarise Yourself with IT Tools
As the role requires proficiency in IT, brush up on any relevant software or tools you might be using. If you know what systems the company uses, try to get familiar with them beforehand. This will give you an edge and show that you're proactive and ready to hit the ground running.
