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For Companies At a Glance
- Tasks: Support customers online and clarify product information to enhance their experience.
- Company: Established industry player with a vibrant and inclusive culture.
- Benefits: Uncapped leave, profit-sharing bonuses, and a supportive work environment.
- Why this job: Join a diverse team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Exciting opportunity for growth in a dynamic hybrid role.
The predicted salary is between 30000 - 42000 £ per year.
An established industry player is seeking a dedicated Customer Service Advisor to enhance customer experiences by providing support during online comparisons and clarifying product information. In this hybrid role, you will engage with customers through various channels, ensuring they maximize available offers.
Join a vibrant team where your contributions are valued, and enjoy a range of perks including uncapped leave and profit-sharing bonuses. This is an exciting opportunity to be part of a company that prioritizes diversity and inclusion, fostering a workplace where everyone thrives.
Hybrid Customer Service Advisor - Complaints & Online Support in Cardiff employer: Future
Contact Detail:
Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor - Complaints & Online Support in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers through various channels, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join a company that values diversity and inclusion.
We think you need these skills to ace Hybrid Customer Service Advisor - Complaints & Online Support in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hybrid Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can enhance customer experiences!
Showcase Your Communication Skills: Since this role involves engaging with customers through various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved customer queries in the past.
Emphasise Your Team Spirit: We value a vibrant team atmosphere, so let us know about your collaborative experiences. Share instances where you’ve worked well in a team to achieve common goals, especially in customer service settings. It’s all about showing how you can contribute to our inclusive workplace!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Future
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. Understanding their commitment to diversity and inclusion will help you align your answers with what they stand for.
✨Prepare for Common Customer Scenarios
Think about potential customer complaints or queries you might encounter in this role. Prepare specific examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will show your problem-solving skills and customer-centric approach.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in this role, or what the onboarding process looks like. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
