At a Glance
- Tasks: Be the go-to person for customers, providing top-notch service via phone, email, and social media.
- Company: Join Go.Compare, a dynamic company focused on customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, hybrid work, uncapped leave, and profit-sharing bonuses.
- Other info: Embrace diversity and enjoy excellent career growth opportunities in a vibrant team.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience is a plus; we value backgrounds in hospitality, retail, or contact centres.
The predicted salary is between 26500 - 26500 £ per year.
Reporting to the Senior Customer Service Manager, you will be the primary point of contact between the business and our customers, delivering excellent customer service across multiple channels including telephone, email, social media and reviews. You will apply FCA guidelines and manage customer frustrations around insurance products and providers.
Experience That Will Put You Ahead Of The Curve
- Customer service – experience delivering excellent service to customers, with backgrounds in hospitality, contact centres or retail highly regarded.
- Experience delivering service through multiple channels including phone, email, chat, video calls and social media.
What's In It For You
- The expected salary for this role is £26,500.
- This is a 6‑month FTC, with a hybrid working arrangement from our Cardiff office – three days in office, two from home.
- Benefits include:
- Uncapped leave, management of workload and time.
- Profit‑sharing bonus when targets are hit.
- Referral rewards for bringing on new team members.
- Wellbeing support through our Colleague Assistant Programme.
- Share incentive plan allowing purchase of shares in Future.
Legal and Diversity Statement
Please let us know if you need any reasonable adjustments so we can provide you the best experience. We embrace and celebrate diversity, making it part of who we are. We are an equal opportunity employer and welcome talent from every walk of life.
Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff employer: Future
At Go.Compare, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and employee wellbeing. Our Cardiff office provides a hybrid working model, allowing for flexibility with three days in the office and two from home, alongside benefits like uncapped leave, profit-sharing bonuses, and a share incentive plan. We are committed to fostering growth opportunities for our employees, ensuring that every team member feels supported and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Go.Compare. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer frustrations and deliver excellent service.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your experience across different channels like phone, email, and social media. Use examples to demonstrate how you've successfully managed customer interactions in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your experience in delivering excellent service, especially through various channels like phone and email, as this is key for us at Go.Compare.
Showcase Your Skills:Don’t just list your previous jobs; show us how your skills align with what we’re looking for. If you’ve worked in hospitality or retail, share specific examples of how you handled customer frustrations and delivered top-notch service.
Be Personable:We love a bit of personality! When writing your application, let your unique voice shine through. This helps us get a feel for who you are and how you might fit into our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Future
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences in hospitality, contact centres, or retail, and how they’ve shaped your approach to handling customer queries and frustrations.
✨Familiarise Yourself with FCA Guidelines
Since you'll be dealing with insurance products, it’s crucial to understand the FCA guidelines. Do a bit of research on these regulations and think about how you would apply them in real-life scenarios during the interview.
✨Practice Multi-Channel Communication
Prepare to demonstrate your ability to communicate effectively across various channels. Think of examples where you've successfully handled customer interactions via phone, email, or social media, and be ready to share those stories.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Talk about why you’re excited about this position at Go.Compare and how you can contribute to their mission of delivering excellent service. A positive attitude can make a big difference!
