At a Glance
- Tasks: Assist customers with online comparisons and provide clear product information.
- Company: Join Future, a global leader in media, at Go.Compare.
- Benefits: Enjoy uncapped leave, bonuses, and well-being support.
- Other info: Hybrid role with great career growth and a fun workplace culture.
- Why this job: Make a real impact by helping millions make informed financial choices.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
Who We Are
We're Future, a global leader in specialist media.
Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action.
As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.
As a proud part of Future's brand portfolio, Go.
Compare is a passionate price comparison site finding customers savvy insurance deals.
Based in our Cardiff office, we pride ourselves on being a fun and fair place to work.
You'll join a team of experts partnering with trusted organisations and the Welsh Rugby Union.
It's an exciting opportunity to help millions make informed financial choices.
What You'll Do
Reporting to the Senior Customer Service Manager, you'll be the main point of contact between our business and our customers.
You'll assist users as they complete their online comparisons and offer clarity on product information.
Your daily tasks involve communicating effectively via telephone, email, live chat, and social media.
You'll use Word, Excel, and Google Suite to track inquiries and find solutions.
You'll work closely with the wider customer service team to ensure people get help when they need it most.
You'll also help customers take advantage of the special offers we have available.
- What You'll Bring
- Act as the primary point of contact between the business and our customers
- Assist customers while they complete their online comparisons
- Offer clear information on various products and services
- Help customers take advantage of available special offers
- Communicate effectively via telephone, email, live chat, and social media
- Solve problems and assist people when they need it most
- Experience assisting customers within a contact centre environment or face-to-face
- Experience communicating with customers across digital channels and telephone
- Excellent attention to detail and problem-solving skills
- Familiarity with IT systems including Word, Excel, and Google Suite
What we offer
- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend scheme - with payment following the successful hire
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in our offices
- The expected range for this role is £26,500
This is a hybrid role, working 3 days per week from our Cardiff Office.
- Internal job family level P8
- Inclusion and Diversity at Future
At Future, we're working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible.
We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.
Find out more about Our Future, Our Responsibility on our website.
If you need any reasonable adjustments, please let us know and we'll be happy to support you.
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Customer Service Assistant - Go.Compare in Cardiff employer: Future
At Future, we pride ourselves on being a leading employer in the media industry, offering a dynamic work culture that fosters creativity and collaboration. As an Editor for Homes & Gardens Magazine, you'll enjoy the flexibility of a hybrid working model, uncapped leave, and opportunities for personal growth through our Share Incentive Plan. Join us in our London office and be part of a diverse team that values innovation and inclusivity, while delivering exceptional content to inspire our audience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Go.Compare in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Future. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Future before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Go.Compare in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Future:Your cover letter is your chance to shine! Tell us why you want to work at Future specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Future!
How to prepare for a job interview at Future
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
