At a Glance
- Tasks: Join the TechOps team to monitor and fix tech across 150+ car parks.
- Company: Award-winning PayTech company, one of the fastest growing in the UK.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Dynamic role with a clear path to senior positions in a growing team.
- Why this job: Gain hands-on experience with cutting-edge tech and make an immediate impact.
- Qualifications: 1-2 years in IT support or strong fundamentals from projects or studies.
The predicted salary is between 27000 - 33000 £ per year.
Our client was named PayTech Company of the Year and one of Deloitte's 50 fastest growing tech companies in the UK, they're now expanding their estate across the country, and they're looking for a Junior Engineer to join the TechOps team keeping it all running.
What you'll actually be doing:
- Monitoring the health of cameras, kiosks and network equipment across 150+ car parks
- Diagnosing and fixing faults across devices, networks and the backend platform, methodically
- Preparing, configuring and shipping hardware for new sites, and supporting launches
- Keeping inventory, configuration and documentation accurate
- Managing your own ticket queue with clear notes and sensible prioritisation
- Learning constantly from the TechOps team, the developers, and the estate itself
What you'll pick up:
A genuinely broad skillset in one role: networking, IoT devices, monitoring, APIs, databases and cloud systems, all on a live estate where your work has visible impact the same day. You'll be coached and supported as you grow, with clear standards and experienced engineers around you.
What we're looking for:
- This is a junior role, and fundamentals, honesty and appetite to learn matter more than years on a CV.
- Around 1–2 years' hands-on experience in IT support, infrastructure or technical operations, or strong fundamentals you can demonstrate from projects, a home lab or study
- Networking basics you can explain in plain English: what a switch and a router do, what an IP address is, what a VPN is for
- A structured instinct when something goes offline: check power, then the network, then the device
- Some awareness of APIs and SQL. You don't need to be fluent, knowing what they are and wanting to use them is enough
- Solid Windows knowledge: event logs, command line, system configuration
- Organised, reliable and calm when something breaks on a live site
What this role isn't:
Not corporate IT support (the users of these systems are cameras and cars), not narrow (you'll touch hardware, networking, software and data in the same week), and not a dead end (the team and the estate are both growing, with a clear path into more senior TechOps work).
Technical Support Engineer employer: Future Talent Group
Join a dynamic and rapidly growing PayTech company, recognised as the Company of the Year, where you'll be part of an innovative TechOps team in Thornton Heath. With a strong focus on employee development, you will gain hands-on experience across various technologies while enjoying a supportive work culture that values learning and growth. The hybrid work model allows for flexibility, ensuring a balanced work-life environment as you contribute to impactful projects in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Future Talent Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Future Talent Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Future Talent Group!
✨Direct Apply to Future Talent Group
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We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Future Talent Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Future Talent Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Future Talent Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
