Centre Manager In Training in Kent

Job Description Centre Manager – Future Survival Pay: £15 per hour Performance bonus: Working pattern includes daytime hours, evenings, weekends and school holidays. Future Survival is an activity centre in Gravesend offering laser tag, gaming, Nerf, archery, shooting activities, parties, clubs and education programmes. We welcome families, schools, youth groups and businesses. We are developing our school visits, team-building bookings and training programme, and we are looking for a Centre Manager to help us run a reliable, welcoming centre and support that growth. This is a hands-on role combining activity delivery, team management and business development. You will also have scheduled administration and planning time within your contracted hours to organise the team, prepare bookings and follow up enquiries. Your role is to make sure the centre runs smoothly, staff know what they need to do and customers have an enjoyable experience. You do need experience leading people, confidence managing groups and a willingness to learn our activities and complete the relevant training. Activity delivery and customer experience Personally run activities, parties and group sessions following training and competency checks. Support reception and customer service during busy periods. Help create an inclusive environment for customers with different needs and abilities. Prepare rotas and allocate work within the agreed staffing budget. Ensure each shift has a clearly identified duty person and a proper handover. Follow safeguarding procedures, risk assessments and relevant food safety requirements. Support induction, practical training and development. Coach supervisors and hosts, including supporting a trainee supervisor where appointed. Build cross-training so essential activities and processes can be covered by more than one person. Address everyday performance concerns with support from the Director and designated HR support. Ensure telephone and email enquiries are answered and followed up. Develop team-building and private-group bookings. Coordinate school, youth-group and education enquiries with the supervisors. Support the administration and promotion of our developing first-aid course programme. Work with the Director and marketing support to promote available activities and encourage repeat bookings. Review booking performance, staffing costs and agreed targets with the Director. Experience supervising a team and running customer-facing shifts. Confidence leading activities and communicating with groups of children and adults. Good customer service skills and confidence handling enquiries and complaints. An interest in developing bookings and improving business performance. Confidence using email, booking systems, digital rotas and basic spreadsheets. A commitment to safeguarding, inclusion and safe working. Availability for the agreed evening, weekend and school-holiday working pattern. Experience in leisure, hospitality, events, retail, education or a similar setting is welcome. Experience with school groups, parties, team building or staff development would be particularly useful. Activity-specific training and development needs will be agreed during induction. Pay and performance bonus You will also be eligible to earn a performance bonus of up to £500 per quarter, giving a maximum annual bonus of £2,000. The bonus will be linked to agreed financial targets that reflect income after delivery costs, alongside operational, customer-service and safety standards. Bonus payments are not guaranteed and depend on meeting the written scheme’s eligibility and performance conditions. Scheduled administration and planning time within your contract. A varied role combining activities, customers, people management and business growth. Activity-specific training and support from the Owner/Director. The opportunity to earn a performance bonus through successful centre performance.