At a Glance
- Tasks: Lead exciting activities, manage a team, and drive business growth at our vibrant activity centre.
- Company: Join Future Survival, a fun-filled activity centre in Gravesend for all ages.
- Benefits: Earn £15 per hour, enjoy guaranteed hours, and potential performance bonuses up to £2,000 annually.
- Other info: Flexible working hours including evenings and weekends, with great opportunities for personal and professional growth.
- Why this job: Make a real impact by creating memorable experiences for families and groups while developing your leadership skills.
- Qualifications: Experience in team supervision and customer service; passion for activities and learning new skills.
The predicted salary is between 15 - 15 £ per hour.
- Centre Manager - Future Survival
- Basic annual earnings: £27,500 -33,000
- Performance bonus: Up to £2,000 per year (£500 paid quarterly)
Working pattern includes daytime hours, evenings, weekends and school holidays.
About Future Survival
Future Survival is an activity centre in Gravesend offering laser tag, gaming, Nerf, archery, shooting activities, parties, clubs and education programmes.
We welcome families, schools, youth groups and businesses.
We are developing our school visits, team-building bookings and training programme, and we are looking for a Centre Manager to help us run a reliable, welcoming centre and support that growth.
About the role
This is a hands-on role combining activity delivery, team management and business development.
You will regularly lead activities and parties, supervise participants and work directly with customers.
You will also have scheduled administration and planning time within your contracted hours to organise the team, prepare bookings and follow up enquiries.
You will report to the Owner/Director and manage the supervisors and activity hosts.
Your role is to make sure the centre runs smoothly, staff know what they need to do and customers have an enjoyable experience.
You do not need to arrive as an expert in every activity.
You do need experience leading people, confidence managing groups and a willingness to learn our activities and complete the relevant training.
- Your responsibilities
- Activity delivery and customer experience
- Personally run activities, parties and group sessions following training and competency checks.
- Give clear safety briefings, engage participants and manage groups confidently.
- Support reception and customer service during busy periods.
- Deal with routine customer concerns professionally and escalate significant issues appropriately.
- Help create an inclusive environment for customers with different needs and abilities.
- Running the centre
- Prepare rotas and allocate work within the agreed staffing budget.
- Make sure bookings have suitable staffing, equipment, space and preparation.
- Oversee opening, closing, cleaning, stock checks and maintenance reporting.
- Ensure each shift has a clearly identified duty person and a proper handover.
- Keep booking information, customer records and operational systems accurate.
- Follow safeguarding procedures, risk assessments and relevant food safety requirements.
- Leading the team
- Set clear expectations and follow up on agreed tasks.
- Support induction, practical training and development.
- Coach supervisors and hosts, including supporting a trainee supervisor where appointed.
- Build cross-training so essential activities and processes can be covered by more than one person.
- Address everyday performance concerns with support from the Director and designated HR support.
- Bookings and business growth
- Ensure telephone and email enquiries are answered and followed up.
- Turn suitable enquiries into confirmed bookings through clear information, timely quotes and follow-up.
- Develop team-building and private-group bookings.
- Coordinate school, youth-group and education enquiries with the supervisors.
- Support the administration and promotion of our developing first-aid course programme.
- Work with the Director and marketing support to promote available activities and encourage repeat bookings.
- Review booking performance, staffing costs and agreed targets with the Director.
- What we are looking for
- Experience supervising a team and running customer-facing shifts.
- Strong organisation and the ability to follow tasks through to completion.
- Confidence leading activities and communicating with groups of children and adults.
- A practical approach and willingness to work alongside the team.
- Good customer service skills and confidence handling enquiries and complaints.
- An interest in developing bookings and improving business performance.
- Confidence using email, booking systems, digital rotas and basic spreadsheets.
- A commitment to safeguarding, inclusion and safe working.
- Availability for the agreed evening, weekend and school-holiday working pattern.
Experience in leisure, hospitality, events, retail, education or a similar setting is welcome.
Experience with school groups, parties, team building or staff development would be particularly useful.
Relevant first-aid, safeguarding or activity qualifications are desirable. Activity-specific training and development needs will be agreed during induction.
Pay and performance bonus
You will also be eligible to earn a performance bonus of up to £500 per quarter, giving a maximum annual bonus of £2,000.
The bonus will be linked to agreed financial targets that reflect income after delivery costs, alongside operational, customer-service and safety standards.
Targets will be agreed in advance, with progress reviewed regularly.
Bonus payments are not guaranteed and depend on meeting the written scheme's eligibility and performance conditions. Full details will be provided before appointment.
- What the role offers
- Guaranteed weekly hours.
- Scheduled administration and planning time within your contract.
- The opportunity to lead a team and influence how the centre develops.
- A varied role combining activities, customers, people management and business growth.
- Activity-specific training and support from the Owner/Director.
- The opportunity to earn a performance bonus through successful centre performance.
Centre Manager in Gravesend employer: Future Survival
Future Survival is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about gaming and education. Located in Gravesend, we offer our team opportunities for personal and professional growth through hands-on experience in leading engaging sessions and supporting diverse groups. With competitive pay, performance bonuses, and a commitment to staff development, we ensure that every employee feels valued and empowered to contribute to our mission of creating memorable experiences for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager in Gravesend
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Future Survival. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Future Survival
Don't be shy about reaching out to Future Survival directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Centre Manager in Gravesend
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Future Survival and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Future Survival
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
