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- Tasks: Manage customer accounts and deliver exceptional service while building strong relationships.
- Company: Leading UK specialist in flexible packaging solutions with a focus on innovation.
- Benefits: Achievable bonuses, personal development, private medical insurance, and more perks.
- Why this job: Join a forward-thinking team and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service or account management; packaging industry experience is a plus.
- Other info: Dynamic workplace with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Achievable Bonus Scheme - Team & Company performance based Year End Bonus
Growth Shares
Personal Development Programmes
Personal Accident Insurance 3X Salary
Free Life Insurance
Private Medical Insurance (Including Family)
8 Weeks Full paid Maternity Leave
Free Cash Plan
Free Annual Flu Vaccination
Salary Sacrifice for Bikes
Salary Extras Platform - Discounted Gift Cards, Team Clubs, Corporate Perks, Gym Scheme, Discounted Cinema
£50 Birthday bonus or the day off
Summer Functions & Nights Out
My client is one of the UK's leading specialists in flexible packaging solutions, supplying major brands and manufacturers across the food, beverage, household and personal care markets. With decades of industry expertise, they pride themselves on offering high-quality printed films, laminates and sustainable packaging formats that meet the ever-evolving needs of modern production environments. They invest heavily in innovation, quality and people, ensuring their products not only perform to the highest standards, but also support customers with improved efficiency, reduced waste and environmental responsibility.
With a culture built on continuous improvement, professional development and customer excellence, they offer a stable, forward-thinking workplace where employees are encouraged to grow, contribute ideas and take pride in delivering outstanding results.
They are looking to recruit a Customer Account Manager to join their team. The role will include being involved in Customer Accounts, giving each customer a first class customer service experience. Experience in the packaging industry would be of an advantage however not essential; full technical product training will be provided so experience in Customer Service / Account Management will be considered.
The Role / Requirements:
- Initially working with the Customer Business Manager team predominantly looking after customer requirements in conjunction with the Area Sales Manager.
- Support the customer and represent them internally, managing their requirements, stock, orders and proactively sharing market information.
- Your aim is to generate a first class customer service level and increase the value of contribution from your allocated customer base.
- Building close relationships with your customers over time via phone, email as well as visiting client sites (Initially this will be with other employees but eventually you will have your own accounts that you have sole responsibility for).
- Keeping customers up to date with market and product updates.
- Driving Licence and own transport is essential; pool cars are available for customer visits.
Customer Account Manager employer: Future Recruitment
Contact Detail:
Future Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the packaging industry or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their offerings and how they stand out in the market will help you impress during the interview. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your customer service skills can enhance their client relationships. Tailor your examples to show how you can contribute to their goal of delivering outstanding results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight any relevant experience in customer service or account management, and don’t forget to mention any skills that align with our focus on customer excellence and relationship building.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Mention specific examples of how you've provided first-class service in the past, and why you're excited about joining us at StudySmarter.
Showcase Your Communication Skills: As a Customer Account Manager, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through clear language in your CV or a friendly tone in your cover letter, let us see how you can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team at StudySmarter!
How to prepare for a job interview at Future Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and recent developments in the flexible packaging industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Account Manager, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight how you can bring that same level of dedication to this new role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can fit into and contribute to their team.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and articulate during the actual interview, making it easier to convey your passion for the role.
